Maintenance Manager - Knysna Luxury Resort Hotel

HotelJobs; Knysna; On-site; ZAR 720,000 - 1,100,000; Full time

Job summary

HotelJobs is hiring a Maintenance Manager to oversee the hotel’s technical integrity and operational excellence in Knysna. You will drive a comprehensive PM program across HVAC, plumbing, electrical and structural systems, while leading a skilled maintenance team and coordinating with contractors.

The role also demands health & safety leadership, fire and generator system checks, and active management of budgets with emphasis on cost-efficient, sustainable operations.

Qualifications

• Matric (Grade 12) with a trade certificate in plumbing, electrical or mechanical.
• 5+ years in maintenance with at least 2 years in a supervisory role within a 4- or 5-star hospitality environment.
• Proficient in MS Office; experience with a PMS or CMMS is advantageous.
• Valid Code 8 driver's license is essential.
• Willing to be on-call after hours and weekends.

Responsibilities

• Develop and implement a comprehensive Preventative Maintenance (PM) Plan covering HVAC, plumbing, electrical and structural systems.
• Oversee technical operations including water treatment, filtration, HVAC, kitchen equipment, laundry and pool maintenance.
• Lead and mentor the maintenance team; manage third-party contractors for specialized projects.
• Act as health and safety officer ensuring compliance with SA OHS Act and maintain CoCs.
• Monitor OPEX budgets and contribute to CAPEX planning, seeking green initiatives to reduce costs.

Skills

Problem solving

Work under pressure

On-call emergencies

Guest empathy

Education

Grade 12 (Matric)

Trade Test Certification (Plumbing, Electrical, or Mechanical)

Tools

MS Office

CMMS

PMS

Job description

A leading luxury hotel property in the heart of the Knynsa Garden Route is seeking a highly skilled Maintenance Manager to oversee the technical integrity and operational excellence of its hospitality operations.

Key Responsibilities

1. 1. Strategic & Preventative Maintenance

   Develop and implement a comprehensive Preventative Maintenance (PM) Plan covering HVAC, plumbing, electrical, and structural systems.

   Conduct regular audits of guest rooms and public areas to ensure "perfect" functional standards.

   Manage the hotel’s asset register, tracking the lifespan and service history of all major machinery.

2. 2. Technical Oversight

   Oversee the operation of water treatment, filtration, and sewage systems (critical for the Knysna environment).

   Maintain and troubleshoot HVAC systems, industrial kitchen equipment, and laundry facilities.

   Manage pool maintenance, ensuring chemical balance and pump efficiency meet health standards.

   Supervise the upkeep of exterior facades, decks, and woodwork, specifically managing the impact of coastal humidity and salt air.

3. 3. Team Leadership & Contractor Management

   Lead; train, and mentor the internal maintenance team, fostering a culture of "first-time fix" and guest empathy.

   Source; negotiate with, and supervise third-party contractors for specialized projects (e.g., elevators, fire suppression, or major renovations).

   Implement a robust Job Card system to track daily tasks and response times.

4. 4. Health, Safety & Compliance

   Act as the primary health and safety officer, ensuring the property complies with all South African OHS Act requirements.

   Regularly test fire alarms, emergency lighting, and backup generator systems.

   Maintain all statutory documentation and certificates of compliance (CoC).

5. 5. Financial Management

   Manage the annual maintenance budget (OPEX) and provide input for Capital Expenditure (CAPEX) projects.

   Monitor utility consumption (water and electricity) and implement "green" initiatives to reduce costs and environmental impact.

Key Performance Indicators (KPIs)

• Guest Satisfaction: Minimal maintenance-related complaints and high scores on guest feedback platforms.
• Efficiency: Average turn-around time on internal maintenance job cards.
• Budget Adherence: Maintaining operations within the monthly allocated budget.
• Compliance: 100% up-to-date statutory safety inspections and certifications.

Minimum Requirements

• Education: Grade 12 (Matric) and a Trade Test Certification (Plumbing, Electrical, or Mechanical is highly preferred).
• Experience: 5+ years of maintenance experience, with at least 2 years in a management or supervisory role within a 4-star or 5-star hospitality environment.
• Technical Skills: Proficient in MS Office; experience with a Property Management System (PMS) or Maintenance Software (CMMS) is an advantage.
• Drivers License: Valid Code 8 license is essential.
• Attributes: Strong problem-solving skills, able to work under pressure, and available for on-call emergencies after hours and on weekends.