Luxury Travel Sales Quality & Process Coordinator

Travels / Tourism Company; Cape Town; Hybrid; ZAR 350,000 - 550,000; Full time

Job summary

Travels / Tourism Company is seeking a Sales Quality & Process Coordinator for the East & Southern Africa region. The role focuses on maintaining high service standards, optimizing sales processes, and ensuring CRM quality across luxury safari operations.

You will collaborate with sales and operations teams to monitor quality metrics and drive improvements that enhance client satisfaction and retention. The ideal candidate has strong analytical and communication skills, experience with CRM

Qualifications

• Analytical, CRM, QA and communication skills required.
• Strong written and verbal communication, with attention to detail.
• Ability to train and communicate with clients and internal teams.

Skills

Analytical

CRM

Quality Assurance

Writing

Communication

Attention to Detail

Training

Written Communication

Client Communication

Tools

CRM

Job description

Travels / Tourism Company is seeking a Sales Quality & Process Coordinator for the East & Southern Africa region. The role focuses on maintaining high service standards, optimizing sales processes, and ensuring CRM quality across luxury safari operations.

You will collaborate with sales and operations teams to monitor quality metrics and drive improvements that enhance client satisfaction and retention. The ideal candidate has strong analytical and communication skills, experience with CRM