Luxury Safari Sales Quality & Process Coordinator

African Safari Group; Cape Town; Remote; ZAR 550,000 - 900,000; Full time

Job summary

African Safari Group is seeking an experienced Sales Quality & Process Coordinator with a strong background in the luxury safari and travel industry. The role focuses on evaluating sales conversations, improving consultant performance, analyzing lost leads, and ensuring adherence to sales processes while delivering exceptional client experiences.

You will work with Southern and Eastern Africa Sales Managers to drive quality, performance development and better conversion outcomes across the sales

Qualifications

• Strong analytical skills to interpret sales data and trends.
• Excellent verbal and written communication abilities.
• High attention to detail in reviewing itineraries and proposals.
• Ability to provide constructive feedback and coaching to consultants.
• Comfortable with CRM systems and analysing client communications.
• Proactive, solutions-driven and commercially minded.
• Highly organized with the ability to manage multiple priorities.

Responsibilities

• Evaluate sales calls to assess techniques and client engagement.
• Identify opportunities to improve rapport, questioning, needs analysis and closing.
• Provide actionable feedback and coaching to consultants.
• Develop call quality standards and evaluation criteria.
• Collaborate with Sales Managers to identify performance gaps.
• Review sales journeys from enquiry to booked sale and ensure processes are followed.

Skills

Analytical skills

Verbal communication

Written communication

Attention to detail

Feedback and coaching

CRM proficiency

Organization

Commercial mindset

Job description

African Safari Group is seeking an experienced Sales Quality & Process Coordinator with a strong background in the luxury safari and travel industry. The role focuses on evaluating sales conversations, improving consultant performance, analyzing lost leads, and ensuring adherence to sales processes while delivering exceptional client experiences.

You will work with Southern and Eastern Africa Sales Managers to drive quality, performance development and better conversion outcomes across the sales