Luxury Gate Concierge & Guest Experience Lead

IntelliStaff; Franschhoek; On-site; ZAR 100,000 - 167,000; Full time

Job summary

IntelliStaff in Franschhoek seeks a Main Gate Guest Assistant to maintain gate security, direct guests to their destinations, and ensure a smooth check-in experience at the estate.

We require at least 2 years in reception or guest relations within hospitality, excellent interpersonal skills, and flexibility to work shifts including weekends and nights; access control experience is a plus. Protel knowledge preferred.

Qualifications

• Minimum of 2 years’ experience in a reception or guest relations role within the hospitality industry.
• Access control experience would be advantageous.
• Excellent interpersonal and communication skills.
• Sound observational skills.
• Ability to follow the set standards as expected by the company.

Responsibilities

• Facilitate a smooth, efficient check-in at the Main Gate to all guests.
• Give clear directions to guests to arrive at their allocated destination on the Estate.
• Welcome special occasion guests and greet returning Hotel guests.
• Manage the front desk area, answer calls promptly and assist with inquiries.
• Address guest concerns and escalate to Manager on Duty when needed.
• Coordinate with reservations for modifications, cancellations and special requests.
• Liaise with F&B and Housekeeping for dietary requirements and requests.
• Handle emergencies or incidents ensuring safety of guests and staff.
• Maintain guest records in Protel and ensure accurate information entry.
• Process cash, credit and other payments and perform end-of-shift cash-ups.
• Monitor daily room status and coordinate with housekeeping for readiness.

Skills

Interpersonal skills

Communication

Guest relations

Attention to detail

Dealing with pressure

Flexibility

Shift work

Education

Matric

Tools

Protel

Job description

IntelliStaff in Franschhoek seeks a Main Gate Guest Assistant to maintain gate security, direct guests to their destinations, and ensure a smooth check-in experience at the estate.

We require at least 2 years in reception or guest relations within hospitality, excellent interpersonal skills, and flexibility to work shifts including weekends and nights; access control experience is a plus. Protel knowledge preferred.