Luxury Concierge: Guest Experience Architect

Placements24; Mossel Bay; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Discounts on hotel services and local魅

Job summary

Placements24 is seeking a charismatic Concierge for a luxury hotel in Mossel Bay. You will be the primary contact for guest inquiries, delivering personalized service and anticipating needs to ensure a memorable stay.

Strong communication, interpersonal and problem-solving skills are required, with knowledge of Mossel Bay attractions. Fluency in additional languages is a plus and a professional demeanor is expected.

Qualifications

• Experience in Concierge or guest-facing role, preferably in luxury hospitality.
• Knowledge of Mossel Bay and surrounding attractions.
• Fluency in additional languages is a plus.

Responsibilities

• Assist guests with restaurant reservations, tour bookings and transportation.
• Provide information on local attractions, events and activities.
• Resolve guest inquiries with a high level of service.
• Maintain up-to-date knowledge of hotel services and area offerings.
• Build rapport with guests and anticipate their needs.

Skills

Communication skills

Interpersonal skills

Problem-solving

Guest service

Job description

Placements24 is seeking a charismatic Concierge for a luxury hotel in Mossel Bay. You will be the primary contact for guest inquiries, delivering personalized service and anticipating needs to ensure a memorable stay.

Strong communication, interpersonal and problem-solving skills are required, with knowledge of Mossel Bay attractions. Fluency in additional languages is a plus and a professional demeanor is expected.