Lux Spa Manager: Revenue Lead & Therapy Team Leader

Wild Dreams Hospitality; Bela-Bela; Sur place; ZAR 420 000 - 540 000; Plein temps

Avantages offerts par ce poste

Live-in accommodation

Staff meals provided

Résumé du poste

Wild Dreams Hospitality is seeking a revenue-focused spa professional to drive treatment sales, retail performance and therapist productivity while stepping in to treat guests when needed. You will work with lodge management to weave the spa into the guest journey, ensuring luxury standards and seamless service.

The role requires a nationally recognised Somatology/Beauty Therapy qualification with massage therapy credentials, 5+ years in spa, and at least 2 years in a supervisory capacity.

Qualifications

• Nationally recognised qualification in Somatology or Beauty Therapy
• Massage therapy qualification essential
• Minimum 5 years in the spa/wellness industry
• Minimum 2 years in a management or supervisory capacity
• Experience in luxury hotel/lodge/destination spa preferred
• Proven track record managing a team and delivering revenue targets
• Experience with stock control, ordering and spa booking/POS systems
• Strong retail sales and upselling ability
• First Aid qualification advantageous and valid driver’s license advantageous
• Commercially minded, financially aware and highly organised
• Comfortable in a remote lodge setting with weekend/public holiday flexibility

Responsabilités

• Manage the spa's daily operations to luxury standards
• Oversee bookings, therapist scheduling and treatment allocation
• Own monthly revenue targets across treatments and retail
• Design promotions, packages and campaigns to build occupancy
• Recruit, train, schedule and manage the therapy team
• Maintain stock control, ordering and cash-up within budget
• Develop and uphold spa SOPs, run audits and product training
• Partner with lodge management to integrate the spa into the guest experience
• Lead by example and stay hands-on with treatments when needed

Connaissances

Spa management

Revenue generation

Retail upselling

Team leadership

Stock control

Booking/POS systems

First Aid

Driver's license

Formation

Diploma in Somatology/Beauty Therapy

ITEC/CIDESCO/CIBTAC advantageous

Outils

Spa booking/POS systems

Description du poste

Wild Dreams Hospitality is seeking a revenue-focused spa professional to drive treatment sales, retail performance and therapist productivity while stepping in to treat guests when needed. You will work with lodge management to weave the spa into the guest journey, ensuring luxury standards and seamless service.

The role requires a nationally recognised Somatology/Beauty Therapy qualification with massage therapy credentials, 5+ years in spa, and at least 2 years in a supervisory capacity.