Logistics Customer Experience Lead

A.P. Moller - Maersk; Kgetleng River Local Municipality; On-site; ZAR 894,000 - 1,453,000; Full time

Job summary

Maersk in Derby is seeking a Customer Experience Consultant who will manage a portfolio of customers, coordinate end-to-end logistics, and act as the main liaison between customers and internal teams.

The role emphasizes building trusted partnerships, driving service improvements, and adopting digital tools to streamline operations. You will thrive in a fast-paced, international environment and help deliver exceptional customer experiences while supporting commercial growth.

Qualifications

• Experience in a customer-facing role within shipping, transport, logistics, supply chain or a related environment.
• Good understanding of shipping and logistics processes.
• Commitment to delivering outstanding customer experiences.
• Proactive, solution-oriented and willing to own operational challenges.
• Ability to communicate effectively with customers and colleagues at all levels.
• Capable of managing multiple priorities with a focus on customer outcomes.
• Interested in digitalisation and opportunities for automation.
• Thrives in collaborative, international, fast-paced environments.
• Fluent in written and spoken English.

Responsibilities

• Own a portfolio of customers and manage end-to-end shipments.
• Act as primary contact for customers and build trusted relationships.
• Understand customer needs and prioritise service requirements.
• Collaborate with commercial, operations and global service teams.
• Identify improvement opportunities and drive service performance.
• Support adoption of digital solutions and self-service capabilities.
• Lead customer experience and process-improvement initiatives.
• Share insights on service risks and customer feedback.

Skills

Customer-facing

Logistics

Shipping processes

Stakeholder management

Digitalisation

Automation

English communication

Job description

Maersk in Derby is seeking a Customer Experience Consultant who will manage a portfolio of customers, coordinate end-to-end logistics, and act as the main liaison between customers and internal teams.

The role emphasizes building trusted partnerships, driving service improvements, and adopting digital tools to streamline operations. You will thrive in a fast-paced, international environment and help deliver exceptional customer experiences while supporting commercial growth.