Lodge Operations & Guest Experience Manager

JVR Software; Bela-Bela; Remote; ZAR 500,000 - 800,000; Full time

Job summary

African Echoes Recruitment is seeking a seasoned Lodge Operations Manager for a five-star lodge in Bela Bela, Limpopo. The role covers overall management, front office and F&B oversight, staff development and maintaining service excellence.

Candidates should have extensive lodge management experience, strong leadership and a proven ability to manage costs, training and guest relations in a game reserve context. FACE-TO-FACE interview in Bela Bela.

Qualifications

• Minimum 5 years’ experience in a similar management position within a five-star lodge.
• Matric essential; formal Hospitality Management qualification advantageous.
• Proven Front of House and Food & Beverage management experience.
• Front Office Management experience essential.
• Strong Front of House administrative skills.
• Experience in staff management, training and cost control.
• Proven leadership and team management abilities.
• Knowledge of NEBULA and OPERA or similar PMS/POS systems.
• Knowledge of game reserve operations.
• Good computer literacy and financial skills.
• Excellent command of English, both written and spoken.
• Well-presented, guest-focused and professional.
• Strong organisational, interpersonal and problem-solving skills.
• Able to multitask and perform under pressure.
• Valid RSA ID and Driver’s Licence essential.
• Own vehicle recommended.

Responsibilities

• Assist with the overall management and daily lodge operations.
• Manage the lodge in the Resident Manager’s absence.
• Oversee Front Office and Food & Beverage operations.
• Lead, train, motivate and develop the team.
• Maintain exceptional guest service and hospitality standards.
• Manage administration, operational procedures and cost control.
• Build relationships with guests, staff, agents and the local community.
• Drive the lodge’s quality plan and implement required standards.
• Ensure adherence to company procedures and operational objectives.

Skills

Front of House

FOH management

F&B management

Staff management

Leadership

Cost control

PMS/POS systems

Game reserve operations

English proficiency

Guest service

Organisational skills

Problem-solving

Pressure handling

Education

Matric

Hospitality Management qualification (advantageous)

Tools

NEBULA

OPERA PMS/POS

Job description

African Echoes Recruitment is seeking a seasoned Lodge Operations Manager for a five-star lodge in Bela Bela, Limpopo. The role covers overall management, front office and F&B oversight, staff development and maintaining service excellence.

Candidates should have extensive lodge management experience, strong leadership and a proven ability to manage costs, training and guest relations in a game reserve context. FACE-TO-FACE interview in Bela Bela.