Lodge Admin & Guest Services (Accommodation)

HospitalityandOutdoor; Gauteng; On-site; ZAR 66,000 - 79,000; Full time

Benefits offered by this job

Accommodation included

Job summary

Hospitality and Outdoor is seeking an organised Administrator for a beautiful game lodge near Pretoria. You will handle bookings, guest enquiries, reception duties and daily operational coordination, while delivering excellent guest service and maintaining records.

Fluency in Afrikaans and English, strong MS Office skills, and experience in hospitality are essential. Accommodation is included with the role, and you should be willing to work shifts and weekends.

Qualifications

• Matric / Grade 12.
• Minimum 2 years’ administration or hospitality experience preferred.
• Proficient in MS Office, email systems, and booking platforms.
• Fluent in Afrikaans and English (non-negotiable).
• Strong organizational and time-management skills.

Responsibilities

• Handle incoming phone calls, emails, and guest enquiries.
• Manage bookings, reservations, and guest information systems.
• Perform filing, record keeping, and document management.
• Assist with invoices, quotations, and general financial administration.
• Welcome guests and facilitate smooth check-in and check-out procedures.
• Provide information regarding lodge facilities, activities, and local attractions.
• Assist with guest requests, complaints, and service-related matters.
• Coordinate with housekeeping and maintenance departments.

Skills

Fluent Afrikaans and English

Strong organizational skills

Customer service skills

MS Office proficiency

Booking platforms knowledge

Education

Matric / Grade 12

Tools

MS Office

Booking platforms

Job description

Hospitality and Outdoor is seeking an organised Administrator for a beautiful game lodge near Pretoria. You will handle bookings, guest enquiries, reception duties and daily operational coordination, while delivering excellent guest service and maintaining records.

Fluency in Afrikaans and English, strong MS Office skills, and experience in hospitality are essential. Accommodation is included with the role, and you should be willing to work shifts and weekends.