Loan Originator: Kokstad

Sheshisa Finance; KwaZulu-Natal; On-site; USD 9,650 - 22,518; Full time

Job summary

An established industry player is looking for a Loan Originator to join their dynamic team in Kokstad. This customer-facing role is crucial as it serves as the first point of contact for clients seeking loans. The ideal candidate will possess outstanding customer service and communication skills, ensuring a welcoming experience for both new and returning clients. Responsibilities include reviewing loan applications, processing customer requests, and ensuring compliance with regulations. If you're passionate about helping others and have a knack for effective communication, this opportunity could be the perfect fit for you.

Qualifications

• Above-average customer service and communication skills required.
• Experience in loan processing and customer interaction is beneficial.

Responsibilities

• Engage with customers to assess and review loan applications.
• Quote customers on loans and capture details for applications.
• Ensure compliance with NCA & NCR Regulations.

Skills

Customer Service Skills

Communication Skills

Effective Listening

Empathy

Job description

Job Title: Loan Originator

Reporting to: Area: Kokstad

Role: Loans Agent

The Loans Officer Role is a customer-facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above-average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

1. Greet each customer with a smile and welcoming attitude.
2. Be polite, friendly, and approachable at all times.
3. Exercise effective listening skills when engaging with a client.
4. Be receptive and empathetic.

Functional:

1. Quote customers on loans and repayments.
2. Capture customer details for loan applications (including OTP verifications, etc).
3. Review customer documents for veracity.
4. Upload clear copies of all required application documentation where applicable.
5. Liaise with customers to obtain any outstanding application documents.
6. Perform and review Credit Check for customers.
7. Submit pre-vetted clients to administrator for review.
8. Liaise with administrator on loan applications.
9. Update clients on status.
10. Confirm payments made and received by clients.

Compliance:

1. Ensure full compliance with NCA & NCR Regulations.
2. Ensure full compliance with POPIA.
3. Ensure all company policies are followed and upheld.
4. Ensure proper and regular reporting on activities and tasks.