Loan Originator: Somerset Crossing

Sheshisa Finance; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Loan Originator to join their team. This customer-facing role is pivotal in engaging with clients to assess and review loan applications. The successful candidate will provide exceptional service, ensuring a welcoming atmosphere while guiding clients through the application process. Responsibilities include quoting loans, verifying documents, and maintaining compliance with relevant regulations. If you have a passion for helping others and possess strong communication skills, this is an exciting opportunity to make a significant impact in the financial sector.

Qualifications

• Above average customer service and communication skills required.
• Experience in loan application processes is beneficial.

Responsibilities

• Engage with customers to assess and review loan applications.
• Liaise with clients for outstanding documentation and updates.
• Ensure compliance with NCA & NCR Regulations.

Skills

Customer Service Skills

Communication Skills

Effective Listening

Empathy

Job description

Job Title: Loan Originator

Area: Somerset Crossing

The Loans Agent/Originator Role is a customer facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

1. Greet each customer with a smile and welcoming attitude.
2. Be polite, friendly, and approachable at all times.
3. Exercise effective listening skills when engaging with a client.
4. Be receptive and empathetic.

Functional:

1. Quote customers on loans and repayments.
2. Capture customer details for loan applications (including OTP verifications, etc).
3. Review customer documents for veracity.
4. Upload clear copies of all required application documentation where applicable.
5. Liaise with customers to obtain any outstanding application documents.
6. Perform and review Credit Check for customers.
7. Submit pre-vetted clients to evaluators for review.
8. Liaise with administrator on loan applications.
9. Update clients on status.
10. Confirm payments made and received by clients.
11. Perform marketing and promotion activities as communicated by management.
12. Assist in contacting clients with outstanding instalments to assist in collecting outstanding payments.

Compliance:

1. Ensure full compliance with NCA & NCR Regulations.
2. Ensure full compliance with POPIA.
3. Ensure all company policies are followed and upheld.
4. Ensure proper and regular reporting on activities and tasks.

Performance:

1. Attract and sign up new clients for loans at the branch.
2. Achieve and exceed store performance targets and individual KPIs.