Loan Originator: Botleng – Delmas

Sheshisa Finance; Mpumalanga; On-site; USD 1,150 - 2,300; Full time

Job summary

An established industry player is seeking a dynamic Loan Originator to join their team. This customer-facing role is pivotal in engaging with clients to assess, explain, and review loan applications. The successful candidate will be the first point of contact for both new and returning clients, requiring exceptional customer service and communication skills. You will handle loan quotes, document reviews, and ensure compliance with regulations while maintaining a welcoming attitude. If you are passionate about helping others and thrive in a customer-centric environment, this opportunity is perfect for you.

Qualifications

• Above-average customer service and communication skills are essential.
• Effective listening and empathy are critical for client engagement.

Responsibilities

• Engage with customers to assess and review loan applications.
• Ensure compliance with NCA & NCR Regulations and company policies.

Skills

Customer Service Skills

Communication Skills

Listening Skills

Empathy

Job description

Job Title:

Loan Originator

Area:

Botleng - Delmas

The Loan Originator Role is a customer-facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above-average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

1. Greet each customer with a smile and welcoming attitude.
2. Be polite, friendly, and approachable at all times.
3. Exercise effective listening skills when engaging with a client.
4. Be receptive and empathetic.

Functional:

1. Quote customers on loans and repayments.
2. Capture customer details for loan applications (including OTP verifications, etc).
3. Review customer documents for veracity.
4. Upload clear copies of all required application documentation where applicable.
5. Liaise with customers to obtain any outstanding application documents.
6. Perform and review Credit Check for customers.
7. Submit pre-vetted clients to administrator for review.
8. Liaise with administrator on loan applications.
9. Update clients on status.
10. Confirm payments made and received by clients.

Compliance:

1. Ensure full compliance with NCA & NCR Regulations.
2. Ensure full compliance with POPIA.
3. Ensure all company policies are followed and upheld.
4. Ensure proper and regular reporting on activities and tasks.