Loan Originator: Ingwavuma

Sheshisa Finance; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Loan Originator to join their dynamic team in KwaZulu-Natal. This customer-facing role demands exceptional communication and customer service skills as you will be the first point of contact for clients seeking loans. You will engage with customers to assess their applications, ensuring all documentation is accurate and compliant with regulations. If you are empathetic, approachable, and dedicated to providing outstanding service, this position offers a fantastic opportunity to make a positive impact in the community while advancing your career in the finance sector.

Qualifications

• Above-average customer service and communication skills are essential.
• Experience in engaging with clients and reviewing loan applications.

Responsibilities

• Engage with customers to assess and explain loan applications.
• Review customer documents and perform credit checks.
• Ensure compliance with NCA & NCR Regulations.

Skills

Customer Service Skills

Communication Skills

Effective Listening Skills

Empathy

Job description

Job Title: Loan Originator

Reporting to: Area: Ingwavuma

Role: Loans Agent

The Loans Officer Role is a customer-facing and interactive role that requires the Employee to engage with customers to assess, explain, and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above-average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

1. Greet each customer with a smile and welcoming attitude.
2. Be polite, friendly, and approachable at all times.
3. Exercise effective listening skills when engaging with a client.
4. Be receptive and empathetic.

Functional:

1. Quote customers on loans and repayments.
2. Capture customer details for loan applications (including OTP verifications, etc.).
3. Review customer documents for veracity.
4. Upload clear copies of all required application documentation where applicable.
5. Liaise with customers to obtain any outstanding application documents.
6. Perform and review Credit Check for customers.
7. Submit pre-vetted clients to administrator for review.
8. Liaise with administrator on loan applications.
9. Update clients on status.
10. Confirm payments made and received by clients.

Compliance:

1. Ensure full compliance with NCA & NCR Regulations.
2. Ensure full compliance with POPIA.
3. Ensure all company policies are followed and upheld.
4. Ensure proper and regular reporting on activities and tasks.