Legal IT Technician: End-to-End Tech Support

University of Fort Hare; Cape Town; Sur place; ZAR 180 000 - 300 000; Plein temps

Résumé du poste

The University? No, the ad describes an IT Technician role for a Legal Sector in Cape Town and Stellenbosch under an established law firm. The position focuses on hands-on technical support, endpoint lifecycle, security, and user assistance across the Western Cape.

It requires 2–4+ years in corporate IT, strong Windows 10/11 and Microsoft 365 skills, and willingness to travel between offices. Travel-ready candidates with relevant certifications are preferred.

Qualifications

• Grade 12 (Matric) required.
• 2–4+ years in corporate IT support.
• Legal or professional services IT experience advantageous.
• Strong Windows 10/11 and Microsoft 365 experience.
• Experience with Windows Server, Hyper-V and VMware.
• Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP and SMTP.
• Experience with Teams, SharePoint, Exchange Online.
• Knowledge of LAN/WAN, Wi‑Fi and VPN technologies.
• Endpoint security and patch management knowledge.
• SQL knowledge.
• IT certifications (Microsoft, CompTIA) advantageous.
• Valid driver’s licence and own transport; travel between offices.

Responsabilités

• Provide technical support for desktops, laptops, mobile devices, printers and peripherals.
• Troubleshoot hardware, software, Windows 10/11 and Microsoft 365 issues.
• Provide professional support to senior stakeholders, including directors and lawyers.
• Manage the full endpoint lifecycle from onboarding to offboarding.
• Administer Active Directory, Azure AD, Group Policy, DNS and DHCP.
• Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Assist with Intune and endpoint management.
• Troubleshoot VPN, Wi-Fi and LAN/WAN connectivity.
• Perform workstation builds, rebuilds and lifecycle replacements.
• Maintain endpoint security, patching and access controls.
• Assist with user access reviews, cybersecurity awareness and offboarding.
• Maintain accurate ticket notes, documentation and asset records.
• Liaise with vendors regarding repairs, warranties and escalations.
• Participate in after-hours/weekend standby when required.
• Support IT operations across the Western Cape.

Connaissances

Windows 10/11 proficiency

Microsoft 365 administration

Active Directory / Azure AD

DNS / DHCP / TCP/IP

Teams / SharePoint / Exchange Online

Hyper-V & VMware

IT security & patch management

SQL basics

IT support in corporate environment

Travel readiness & driver's license

Formation

Grade 12

Outils

Windows Server

Hyper-V

VMware

Intune

DNS / DHCP servers

Description du poste

The University? No, the ad describes an IT Technician role for a Legal Sector in Cape Town and Stellenbosch under an established law firm. The position focuses on hands-on technical support, endpoint lifecycle, security, and user assistance across the Western Cape.

It requires 2–4+ years in corporate IT, strong Windows 10/11 and Microsoft 365 skills, and willingness to travel between offices. Travel-ready candidates with relevant certifications are preferred.