Learning Management System Administrator

QE Services IT Recruitment; Bellville; On-site; ZAR 300,000 - 420,000; Full time

Job summary

QE Services IT Recruitment seeks an LMS Administrator to manage the Learning Management System, including enrolments, SCORM uploads, reporting, and stakeholder liaison in a contract capacity.

The role requires 2–3 years in L&D/LMS, strong Excel skills, and familiarity with SAP SuccessFactors Learning or myWorkSpace. Proactive problem solving and collaboration with multiple teams are essential.

Qualifications

• 2–3 years of experience in Learning & Development and LMS administration.
• Experience with SAP SuccessFactors Learning and/or myWorkSpace is advantageous.
• Experience creating LMS items, configuring programmes and managing learner enrolments.
• Proficient in Excel and data transformation; Microsoft 365 experience.
• Experience with bulk data processing and learner enrolment workflows is advantageous.
• Exposure to AI literacy or digital/change-management programmes would be beneficial.

Responsibilities

• Administer the LMS, upload SCORM packages and configure learning items and assessments.
• Manage learner enrolments, exclusions and cohort lists.
• QA testing of LMS content before module go-live.
• Coordinate learning logistics and cohort setup.
• Maintain trackers for enrolments, progress, exclusions, completions and actions.
• Distribute enrolment confirmations, access instructions and reminders.
• Provide first-line learner support for enrolment, access, assessments and reporting.
• Maintain accurate learner data and distribute reports.
• Provide updates to stakeholders on enrolments and completions.
• Liaise with stakeholders on nominations, enrolments and cohort changes.
• Escalate complex queries as needed.

Skills

Attention to detail

Organizational skills

Communication skills

Time management

Customer service

Problem solving

Stakeholder collaboration

Data reporting

Independent work

AI literacy basics

Tools

SAP SuccessFactors Learning

myWorkSpace

Microsoft Excel

Microsoft 365

Job description

My client based in Tygervalley, Cape Town is currently looking for a Learning Management System Administrator to join their team on a contract basis.

IT / FINANCE

Responsibilities

• Administer the LMS, including uploading SCORM packages and configuring learning items, assessments, surveys and programmes.
• Manage learner enrolments, exclusions and cohort lists.
• Conduct QA testing of LMS content before module go-live.
• Coordinate learning logistics, including cycle preparation, cohort setup and enrolment readiness.
• Maintain trackers for enrolments, learner progress, exclusions, completions and outstanding actions.
• Set up and distribute learner communications, including enrolment confirmations, access instructions and deadline reminders.
• Provide first-line support for learner queries relating to enrolment, content access, assessments, completion tracking and reporting.
• Maintain accurate learner and exclusion data.
• Extract, transform and distribute bi-weekly and monthly reports.
• Provide enrolment and completion updates to stakeholders.
• Liaise with HCBPs, division leads and relevant stakeholders regarding nominations, enrolments, exclusions and cohort changes.
• Escalate complex, technical or out-of-scope queries when required.

Qualifications & Experience

• 2-3 years' experience in Learning & Development and LMS Administration.
• Experience with SAP SuccessFactors Learning / myWorkSpace would be advantageous.
• Experience with LMS item creation, programme configuration and learner enrolment management.
• Experience with SCORM uploads and basic LMS troubleshooting.
• Strong Microsoft Excel skills, including pivot tables, lookups, formulas and data transformation.
• Experience using Microsoft 365, including Outlook, Teams, SharePoint and Forms.
• Experience with bulk data processing and learner enrolment workflows would be advantageous.
• Exposure to AI literacy, digital skills or change-management programmes would be beneficial.

Competencies

• Strong attention to detail and commitment to data accuracy.
• Excellent organisational and administrative skills.
• Strong written and verbal communication skills.
• Ability to manage multiple learning/module cycles simultaneously.
• Deadline-driven with strong time-management skills.
• Strong customer-service and learner-support mindset.
• Good problem-solving and troubleshooting abilities.
• Ability to work effectively with multiple stakeholders.
• Comfortable working with data, reporting and Excel.
• Foundational AI literacy and an understanding of responsible AI principles.
• Ability to work independently while collaborating effectively with programme and business stakeholders.

Desired Skills

• communication skills.
• data accuracy
• Multitasking
• Organisational Skills
• Microsoft 365