Learning & Capability Manager

Phoenix Recruitment; Randburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Phoenix Recruitment in Randburg is seeking a Learning & Development specialist focused on Skills Development and compliance. You will manage WSP/ATR submissions, maintain SETA relationships and coordinate learnerships, internships and other initiatives to optimise funding and compliance.

You will design learning programmes, support onboarding frameworks, and drive capability-building across sites while ensuring governance of knowledge, reporting and auditable processes.

Qualifications

• Relevant HR, L&D, OD, Education or related field degree.
• SDF certification advantageous.
• Assessor and/or Moderator accreditation advantageous.
• 4–6 years’ experience in Learning & Development, Skills Development.
• Experience managing WSP/ATR submissions and SETA engagement.
• Experience developing learning programmes, onboarding initiatives and capability-building interventions.
• Experience working across multiple sites or operational environments.
• Hospitality or service industry experience advantageous.
• Knowledge of Skills Development legislation and SETA processes.
• Knowledge of B-BBEE Tourism Sector Codes, Skills Development element.
• Experience with CATHSSETA advantageous.
• Understanding of NQF and SAQA guidelines.
• Understanding of learning programme design and adult learning principles.
• Knowledge of onboarding, knowledge management and document governance practices.
• Strong stakeholder management, communication and project coordination skills.
• Strong analytical and reporting capability.

Responsibilities

• Manage WSP and ATR submissions and ensure Skills Development compliance.
• Maintain SETA relationships and maximise funding opportunities.
• Coordinate learnerships, internships and other skills development initiatives.
• Ensure accurate reporting, record keeping and audit readiness.
• Manage compliance with skills development, EE and B-BBEE requirements to earn the highest possible skills development score.
• Identify learning needs and capability gaps in partnership with HRBPs and business leaders.
• Design and coordinate learning programmes, development pathways and learning interventions.
• Manage external training providers and learning resources.
• Support the implementation and optimisation of learning systems and tools.
• Develop and maintain onboarding and induction framework; support role-specific pathways.
• Coordinate leadership development and employee growth initiatives.
• Support succession planning and internal mobility through structured development opportunities.
• Maintain a central repository of knowledge and governance for documents.

Skills

Stakeholder management

Communication

Project coordination

Analytical skills

Reporting capability

Education

Relevant HR/L&D/OD/education/psychology degree

SDF certification advantageous

Assessor/Moderator accreditation advantageous

Job description

Duties

Skills Development & Compliance

• Manage WSP and ATR submissions and ensure Skills Development compliance.
• Maintain SETA and QCTO relationships and maximise funding opportunities.
• Coordinate learnerships, internships and other skills development initiatives.
• Ensure accurate reporting, record keeping and audit readiness.
• Manage compliance with skills development, employment equity, and B-BBEE requirements to earn the highest possible skills development score.

Learning & Development

• Identify learning needs and capability gaps in partnership with HRBPs and business leaders.
• Design and coordinate learning programmes, development pathways and learning interventions.
• Manage external training providers and learning resources.
• Support the implementation and optimisation of learning systems and tools.

Onboarding & Employee Development

• Develop and maintain the Collection's onboarding and induction framework.
• Support the creation of role‑specific onboarding and development pathways.
• Coordinate leadership development and employee growth initiatives.
• Support succession planning and internal mobility through structured development opportunities.

Knowledge Management & Organisational Capability

• Maintain a central repository of organisational knowledge, policies, SOPs and learning resources.
• Establish governance practices for document ownership, version control and knowledge accessibility.
• Partner with operational teams to capture and share organisational knowledge and best practice.
• Drive consistency in onboarding, operational standards and knowledge‑sharing across the business.
• Support the development of capability frameworks, learning pathways and leadership expectations that enable employees to perform effectively in their roles.

Reporting & Continuous Improvement

• Track and report on learning participation, compliance and effectiveness.
• Develop learning and capability dashboards and insights.
• Measure the impact of development initiatives and identify opportunities for improvement.
• Continuously enhance learning, onboarding and capability practices across the group.
• Train and support HODs and HRBP in tracking, evaluating, and reporting on learning results and training value.

Requirements

• Relevant qualification in Human Resources, Learning & Development, Organisational Development, Education, Industrial Psychology or a related field.
• Skills Development Facilitator (SDF) certification advantageous.
• Assessor and/or Moderator accreditation advantageous.
• At least 46 years' experience in Learning & Development, Skills Development
• Experience managing WSP/ATR submissions and SETA engagement.
• Experience developing learning programmes, onboarding initiatives and capability‑building interventions.
• Experience working across multiple sites or operational environments.
• Hospitality or service industry experience advantageous.
• Thorough Knowledge and understanding of Skills Development legislation and SETA processes.
• Thorough understanding of the B-BBEE Tourism Sector Codes, specifically the Skills Development element
• Experience in dealing with CATHSSETA will be advantageous
• Understanding of the NQF and SAQA guidelines
• Understanding of learning programme design and adult learning principles.
• Knowledge of onboarding, knowledge management and document governance practices.
• Strong stakeholder management, communication and project coordination skills.
• Strong analytical and reporting capability.