Learning and Development Specialist

Tracker South Africa; Randburg; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Tracker South Africa is seeking a Learning & Development Specialist to design, develop, implement, and evaluate learning interventions across the business. The role will facilitate General and Product Knowledge training and drive programs that enhance performance, productivity and employee growth in line with business strategy and skills development requirements.

The incumbent will collaborate with leadership to ensure training aligns with sales objectives, drive improvements in learning

Qualifications

• Diploma/degree in HR Development or equivalent
• Minimum 3 years extensive training experience
• Accredited Assessor, Moderator, Facilitator & Accreditation in Designing Learning Material
• Additional certification in sales training
• Proven work experience as a Sales Trainer
• Assessment and Moderation Principles
• Knowledge of needs identification and analysis
• Thorough knowledge of training-related legislation
• Ability to analyse business needs and formulate training plans
• Experience with web-based and e-learning platforms

Responsibilities

• Develop and review training and educational programs for internal training
• Deliver sales training programs supporting sales objectives and business growth
• Conduct induction, product, systems, sales and refresher training nationwide
• Facilitate sales capability development to improve conversion, engagement and overall sales effectiveness
• Develop and maintain training materials, guides and enablement tools
• Review stakeholder training needs with business heads
• Partner with leadership to align initiatives with priorities and sales targets
• Assess training outcomes and drive continuous improvement
• Design learning program frameworks fit for purpose
• Research content with SMEs and align for the business
• Develop and implement training plans and source external programs as needed
• Incorporate stakeholder feedback and adjust programs
• Moderate assessments to support internal moderation processes
• Collaborate with Sales to identify competencies and close gaps

Skills

Sales skills

Interpersonal skills

MS Office

Presentation skills

Education

Diploma/Degree in HR Development

Accredited Assessor/Moderator

Sales training certification

Training design experience

Tools

Learning Management Systems

Web-based training platforms

Job description

Tracker requires the services of a Learning & Development Specialist situated at Tracker Head Office based in Johannesburg. The successful incumbent will play a key role in strengthening organisational capability by designing, developing, implementing, and evaluating learning and development interventions across the business. The incumbent will facilitate General and Product Knowledge training and deliver learning interventions that improve performance, productivity, employee growth, for the achievement of business objectives. The role is responsible for ensuring that learning and development initiatives are aligned to Tracker's business strategy, values, operational requirements, and applicable skills development legislation.

Responsibilities

• Development and or review of training and educational programs for the purpose of internal training.
• Deliver sales training programmes that support the achievement of sales objectives and business growth.
• Conduct induction, product, systems, sales and refresher training programmes at a national level.
• Facilitate sales capability development interventions aimed at improving conversion rates, customer engagement, product knowledge and overall sales effectiveness.
• Develop and maintain sales training materials, learning resources, product guides and sales enablement tools.
• Conduct reviews with relevant business heads to identify training and development needs of employees.
• Partner with Leadership to ensure training initiatives support business priorities, sales performance expectations and new business requirements.
• Assess sales training outcomes and recommend continuous improvement initiatives to enhance learning effectiveness and performance.
• Design learning programme frameworks that are fit for purpose and meet stakeholder requirements.
• Research content of learning programmes and other learning interventions in consultation with subject matter experts & align the content for the business.
• Develop and implement a training plan that ensures attainment of goals and profitability of both sales and Tracker. Research and procure external training programs to meet sales needs and requirements.
• Review feedback from stakeholders regularly and implement their recommendations and suggestions, where relevant.
• Conduct moderation of assessments to support the internal moderation process when required.
• Work with the Sales teams to identify competencies required for Sales workforce to perform optimally and put in place plans to mitigate gaps.

Qualifications

• Relevant Diploma /Degree or equivalent qualification in Human Resource Development
• Minimum 3 years extensive training experience
• Accredited Assessor, Moderator, Facilitator & Accreditation in Designing Learning Material
• Additional certification in sales training.
• Proven work experience as a Sales Trainer
• Assessment and Moderation Principles
• Knowledge of conducting needs Identification and analysis
• Thorough Knowledge of Training Related Legislation
• The ability to analyse the current and future needs of the business and to formulate training plans accordingly.
• Research and identify external training programs to meet the business unit needs.
• Experience with web-based and e-learning platforms.

Skills Required

• Sound understanding of hard-core sales selling skills and processes
• Good interpersonal skills
• Proficient in MS office
• Excellent presentation and communication skills