Learnership: Mpumalanga

Ziyana Business Consulting and Training; Mbombela (Nelspruit); On-site; ZAR 33,000 - 56,000; Full time

Job summary

Ziyana Business Consulting and Training in Nelspruit is recruiting for a Retail Industry Learnership across all nine provinces. This programme provides foundational retail skills and hands-on experience in customer service, stock control and sales processes.

Participants will gain practical training and essential qualifications, working under supervision to build professional competencies for a retail career. The role is full-time and based in Nelspruit.

Qualifications

• Essential: Grade 12 – Matric or Senior Certificate.
• Advantage: Certification in Retail Business Management.
• Advantage: Minimum 1 year work experience within Retail.
• Be able to work retail hours.
• South African citizen.
• MIE, no criminal record and clear credit rating.

Responsibilities

• Ensure full ranges of products are on the shelves at all times and neatly presented.
• Maintain stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• Handle out of stock queries from customers and follow up in a timely manner.
• Assist with stock handling and store organisation to support daily sales targets.
• Provide friendly customer service and report discrepancies to management.

Education

Grade 12 – Matric or Senior Certificate

Certification in Retail Business Management

Job description

Ziyana Business Consulting and Training | Full time

Nelspruit, South Africa | Posted on 21/10/2026

Our client is recruiting learners for a Retail IndustryLearnership available across all nine provinces. If you’re eager to gain valuable skills and start building your career in retail,

Duties/Learning Areas:

• Ensure that full ranges of products are on the shelves atall times and neatly presented.
  
• Maintain the stock on the shelves to ensure it has notreached its sell by date.
  
• Restock merchandise when needed to ensure maximum sales.
  
• All out of stock queries from customers must be followed upon, in line with the customer service out of stock list and ensure they aredealt with in a timeous manner.
  
• Ensure delivered stock and/ or stock pulled from thestoreroom are stored and packed in the correct space.
  
• Ensure merchandise displays, labels and pricing are correctat all times and report all price discrepancies to management.
  
• Ensure the storeroom organised, neat and tidy.
  
• Keep up to date with new product knowledge to effectivelyassist customers.
  
• Assist with restocking of merchandise and supplies whenneeded to ensure maximum sales.
  
• Assist with back shopping when required.
  
• All merchandise must be handled carefully to prevent anylosses.
  

Customer Transactions:

• Transact all purchases – receive, verify and processes allpayments such as cash, cards, vouchers, coupons and any other acceptablepayments.
  
• Exchange merchandise for customers and accept returnedgoods by customers when authorised to do so by the Frontshop Leader.
  
• Process all loyalty cards including those of acceleratedpartners.
  
• Ensure cash is placed in the drop safe according tostandard operating procedures.
  
• Ensure all line voids and price changes are approved andsigned by a Frontshop Leader and/ or Retail Store Assistant.
  
• Ensure accurate cash flow at all times.
  

Stock Control:

• Facilitate rotation of stoke on a regular basis and adhereto stock control procedures.
  
• Report low stock levels, items that are out of stock,damaged stock and expired stock to management.
  
• Assist with the counting of stock files and generalstocktaking.
  
• Identify and report damaged and expired stock immediatelyto management.
  
• Assist with the loading and off-loading of stock whenneeded.
  
• Ensure boxes are flattened after unpacking stock and takento the designated area.
  

Customer Service:

• Establish a professional relationship with customers andprovide friendly, helpful, courteous assistance and advice to all customers.
  
• Report customer compliments and complaints to management.
  
• Adhere to the customer turnover per hour rate as percompany benchmark.
  
• Assist with the training of new and current team members.
  
• Ensure that outgoing stock/ items/ scripts are scanned andpaid for.
  
• Keep daily takings (cash, cheques, vouchers, card slips,line voids and incomplete dockets) inside the till drawer until they are placedin the drop safe.
  
• Report bad and suspicious behaviour for both staff andcustomers to management.
  

General:

• Housekeeping must be in accordance to company standards.
  
• Adhere to Company Policies and Standard OperatingProcedures.
  
• Adhere to Health and Safety rules and regulations.
  
• Adhere to the Company uniform and personal appearancepolicy
  

Requirements

• Essential: Grade 12 – Matric or Senior Certificate
  
• Advantage: Certification in Retail Business Management
  
• Advantage: Minimum 1 year work experience within Retail
  
• Be able to work retail hours
  
• South African citizen
  
• MIE, no criminal record and clear credit rating