Learnership: Northern Cape

Ziyana Business Consulting and Training; Noord-Kaap; On-site; ZAR 28,000 - 50,000; Full time

Job summary

Ziyana Business Consulting and Training in Kimberley, South Africa invites applicants for a Learnership in the Retail Industry. The program covers shelf maintenance, stock control, customer service, and transaction handling while training you in essential store operations.

Ideal candidates hold Grade 12, with advantage for retail certification and 1 year retail exposure. You must be able to work retail hours and be a South African citizen. A structured pathway into the retail sector is provided.

Qualifications

• Essential: Grade 12 – Matric or Senior Certificate.
• Advantage: Certification in Retail Business Management.
• Advantage: Minimum 1 year work experience within Retail.
• Be able to work retail hours.

Responsibilities

• Ensure full ranges of products are on shelves and presented.
• Maintain stock to avoid sell-by date issues.
• Restock merchandise for maximum sales.
• Process purchases and handle various payment methods.
• Keep storeroom organized and report price discrepancies.
• Provide friendly and helpful customer service.

Skills

Customer service

Cash handling

Communication

Education

Grade 12

Retail certification

Tools

POS systems

Stock management software

Job description

Ziyana Business Consulting and Training | Full time

Learnership: Northern Cape

Kimberley, South Africa | Posted on 21/10/2026

Our client is recruiting learners for a Retail IndustryLearnership available across all nine provinces. If you’re eager to gainvaluable skills and start building your career in retail,

Duties/Learning Areas:

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
  
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
  
• Restock merchandise when needed to ensure maximum sales.
  
• All out of stock queries from customers must be followed upon, in line with the customer service out of stock list and ensure they are dealt with in a timely manner.
  
• Ensure delivered stock and/or stock pulled from the storeroom are stored and packed in the correct space.
  
• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
  
• Ensure the storeroom organised, neat and tidy.
  
• Keep up to date with new product knowledge to effectively assist customers.
  
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
  
• Assist with back shopping when required.
  
• All merchandise must be handled carefully to prevent any losses.
  

Customer Transactions:

• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
  
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
  
• Process all loyalty cards including those of accelerated partners.
  
• Ensure cash is placed in the drop safe according to standard operating procedures.
  
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant.
  
• Ensure accurate cash flow at all times.
  

Stock Control:

• Facilitate rotation of stock on a regular basis and adhere to stock control procedures.
  
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
  
• Assist with the counting of stock files and general stocktaking.
  
• Identify and report damaged and expired stock immediately to management.
  
• Assist with the loading and off-loading of stock when needed.
  
• Ensure boxes are flattened after unpacking stock and take to the designated area.
  

Customer Service:

• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
  
• Report customer compliments and complaints to management.
  
• Adhere to the customer turnover per hour rate as per company benchmark.
  
• Assist with the training of new and current team members.
  
• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
  
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
  
• Report bad and suspicious behaviour for both staff and customers to management.
  

General:

• Housekeeping must be in accordance to company standards.
  
• Adhere to Company Policies and Standard Operating Procedures.
  
• Adhere to Health and Safety rules and regulations.
  
• Adhere to the Company uniform and personal appearance policy
  

Requirements

• Essential: Grade 12 – Matric or Senior Certificate
  
• Advantage: Certification in Retail Business Management
  
• Advantage: Minimum 1 year work experience within Retail
  
• Be able to work retail hours
  
• South African citizen
  
• MIE, no criminal record and clear credit rating