Learner Experience Lead - Remote - R40 000 - R45 000 per month

The Legends Agency; Cape Town; Remote; ZAR 446,000 - 502,000; Full time

Job summary

The Legends Agency is seeking a Learner Experience Lead to drive remote-first, impactful learning journeys for youth, bridging learners with real career paths in employment, freelancing, or entrepreneurship. You will coach, mentor, and coordinate large cohorts while continually refining programmes through data and feedback.

Ideal candidates will have facilitation and coaching experience, a strong grasp of youth development and learner-centered design, and proficiency with learning systems and AI

Qualifications

• Experience in facilitation, coaching, mentorship, or programme coordination.
• Strong understanding of youth development and learner-centered practice.
• Proficient in navigating learning systems and AI tools.
• Able to analyse cohort data and identify friction points to improve learning experiences.

Responsibilities

• Manage large cohorts of learners, tracking progress, engagement, readiness, and data accurately.
• Connect work-ready learners to employment, freelancing, and entrepreneurship opportunities in partnership with placement teams.
• Drive and hold learners accountable for proactively identifying, seeking out, and applying for relevant jobs, gigs, hackathons, and networking events.
• Design, review, and continuously improve Launch Lab programme experiences using cohort data, learner feedback, and instructional design principles.
• Provide destination-specific practical preparation, including interview practice, freelancing bidding guidance, and business growth support.
• Collaborate with cohort LX Coaches to coordinate targeted coaching, interventions, and support.
• Provide leadership and support to junior coaches and interns, modeling high standards of professionalism and accountability.
• Navigate internal learning systems, tools, and platforms while proposing solutions to technical or process blockers.

Skills

Facilitation

Coaching

Mentorship

Programme coordination

Learner-centered design

Data analysis

Relationship building

Remote communication

Tools

LMS

AI tools

Job description

Learner Experience Lead - Remote - R40 000 - R45 000 per month

Empower youth by leading high-impact learning experiences and connecting talent to real career pathways.

About Our Client

The organization works to address inequality by connecting talented youth across the world to high-value learning and career opportunities. As an equal-opportunity entity committed to equity, diversity, and social inclusion, it creates avenues to skill, reskill, or upskill young people and accelerate their career trajectories. Operating on a fully remote-first model, the team values accountability, trust, community, and cultivating joy while delivering real-world social impact.

The Role: Learner Experience Lead

The Learner Experience Lead operates within the Launch Lab to bridge the gap between work-ready learners and real-world employment, freelancing, or entrepreneurship opportunities. This relationship-driven role blends learner coaching, mentorship, facilitation, programme coordination, and learning experience design to ensure candidates successfully transition into income-generating pathways. The Lead designs and refines clear, engaging learning journeys while managing large cohorts, diagnosing systemic friction, and supporting learners through practical interview, bidding, or venture preparation.

Key Responsibilities

• Manage large cohorts of learners, tracking progress, engagement, readiness, and data accurately.
• Connect work-ready learners to employment, freelancing, and entrepreneurship opportunities in partnership with placement teams.
• Drive and hold learners accountable for proactively identifying, seeking out, and applying for relevant jobs, gigs, hackathons, and networking events.
• Design, review, and continuously improve Launch Lab programme experiences using cohort data, learner feedback, and instructional design principles.
• Provide destination-specific practical preparation, including interview practice, freelancing bidding guidance, and business growth support.
• Collaborate with cohort LX Coaches to coordinate targeted coaching, interventions, and support.
• Provide leadership and support to junior coaches and interns, modeling high standards of professionalism and accountability.
• Navigate internal learning systems, tools, and platforms while proposing solutions to technical or process blockers.

About You

• Demonstrable experience in facilitation, coaching, mentorship, programme coordination, or youth development.
• Strong understanding of youth development, instructional design, and learner-centred practice.
• Technical proficiency in navigating learning systems, tools, internal documentation, and AI tools.
• Proven ability to analyze cohort data, identify friction points, and apply continuous improvement principles to learning experiences.
• Exceptional relationship-building skills with a coaching-led approach that balances empathy with accountability.
• Proactive problem-solving mindset with the ability to manage large cohorts and handle complex transitions.
• Excellent written and verbal communication skills suited for a remote-first collaborative environment.
• Experience working with South African youth contexts and diverse talent pools is advantageous.