Lead VoIP Solutions Architect

Placements24; Cape Town; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Private medical insurance

Retirement plan

Generous annual leave

Professional growth opportunities

Job summary

Placements24 in Cape Town seeks a Lead VoIP Solutions Architect to design and deploy advanced voice communication solutions for enterprise customers. You will drive architecture decisions, ensure scalability, and lead cross-functional teams through complex VoIP deployments.

The role requires deep VoIP expertise, with visible impact on service quality and customer satisfaction. You will collaborate with stakeholders and influence technology direction while delivering robust, scalable voice

Qualifications

• Master's or Bachelor's in Telecommunications or related field.
• 7+ years in VoIP engineering and solutions architecture in telecom.
• Strong knowledge of SIP, RTP, H.323.
• Experience with IP-PBX platforms (Asterisk, Call Manager, FreeSWITCH).
• Knowledge of cloud-based VoIP and migration strategies.
• Excellent presentation and communication skills.
• Certifications like CCNP Voice or BroadSoft are a plus.

Responsibilities

• Lead the design and architecture of enterprise VoIP solutions including PBX, SIP trunking, and contact center techs.
• Develop specs, implementation plans, and migration strategies for VoIP deployments.
• Provide technical leadership to engineering and support teams throughout projects.
• Evaluate emerging VoIP tech and vendors based on business needs and ROI.
• Troubleshoot VoIP issues to ensure high-quality voice and minimal disruption.
• Collaborate with sales to tailor VoIP solutions for customers.
• Create and maintain documentation for designs and architectures.
• Conduct performance tuning and capacity planning for VoIP infrastructure.

Skills

VoIP architecture

SIP/RTP

Network QoS

Vendor evaluation

Technical leadership

Education

Master's in Telecommunications

Bachelor's in Computer Engineering

Tools

Asterisk

Cisco Call Manager

FreeSWITCH

Job description

About the Role

Our client, a prominent player in the telecommunications industry, is actively seeking a visionary Lead VoIP Solutions Architect to spearhead the development and implementation of advanced voice communication solutions. Based in the vibrant city of Cape Town, Western Cape , this role demands a strategic thinker with extensive experience in designing, deploying, and optimizing Voice over IP (VoIP) systems. You will be instrumental in shaping the future of our client's voice services, ensuring seamless integration, scalability, and high availability. This position offers a unique opportunity to work with state-of-the-art technologies and influence critical business decisions within a forward-thinking organization. The successful candidate will thrive in a challenging environment, contributing to innovative projects that redefine communication standards. We are looking for a highly motivated individual with a proven track record of success in architecting complex VoIP infrastructures and a passion for delivering exceptional client experiences.

Key Responsibilities

Lead the design and architecture of enterprise-level VoIP solutions, including PBX systems, SIP trunking, and contact center technologies. Develop detailed technical specifications, implementation plans, and migration strategies for VoIP deployments. Provide expert guidance and technical leadership to engineering and support teams throughout the project lifecycle. Evaluate emerging VoIP technologies and vendors, making recommendations for adoption based on business needs and ROI. Troubleshoot complex VoIP issues, ensuring high-quality voice communication and minimal service disruption. Collaborate with sales and pre-sales teams to understand customer requirements and propose tailored VoIP solutions. Develop and maintain comprehensive documentation for all designed solutions and network architectures. Conduct performance tuning and capacity planning for VoIP infrastructure to ensure scalability and reliability. Stay abreast of industry trends, standards (e.g., RFCs), and best practices in VoIP and telecommunications.

Requirements

Master's or Bachelor's degree in Telecommunications, Computer Engineering, or a related discipline. A minimum of 7 years of progressive experience in VoIP engineering and solutions architecture within the telecom sector. Deep understanding of SIP, RTP, H.323, and other VoIP protocols. Proven experience with leading IP PBX platforms (e.g., Asterisk, Cisco Call Manager, FreeSWITCH) and UC solutions. Hands-on experience with network infrastructure, including routing, switching, firewalls, and QoS. Knowledge of cloud-based VoIP solutions and migration strategies. Strong analytical, problem-solving, and decision-making abilities. Excellent presentation and communication skills, with the ability to articulate complex technical concepts to diverse audiences. Relevant certifications (e.g., CCNP Voice, BroadSoft certifications) are a significant advantage.

Benefits

This role comes with a highly competitive salary and a comprehensive benefits package, including private medical insurance, a retirement savings plan, and generous annual leave. Our client provides ample opportunities for professional growth through advanced training, certifications, and participation in industry conferences. You will be part of a collaborative and innovative work environment in beautiful Cape Town , with access to the latest tools and technologies. The company culture encourages work-life balance and offers flexible working arrangements. Opportunities for international travel to client sites and vendor meetings may also be available.