Lead UX Researcher, Fintech Mobile Apps | Hybrid (Sandton)

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Performance-based bonuses

Health and wellness benefits

Generous paid time off

Hybrid work model

Job summary

Placements24 is seeking a Lead UX Researcher to join our fintech product team in Sandton. You will lead qualitative and quantitative research for mobile apps, mentor junior researchers, and collaborate with Product, Design, and Engineering to translate insights into strategy.

The role blends on-site collaboration in Sandton with remote research work in a hybrid setup, supporting a fast-paced, user‑centric development culture.

Qualifications

• Master's or PhD in HCI, Psychology, Cognitive Science, Anthropology, Sociology, or related field with focus on user research.
• 6+ years hands-on UX research experience, including mobile applications.
• Experience leading research projects and mentoring junior researchers.
• Expertise in qualitative and quantitative research methods and tools.
• Strong analytical and storytelling skills; able to translate data into insights.
• Experience in agile environments and cross-functional teams.
• Familiarity with fintech user challenges is desirable.

Responsibilities

• Plan, execute, and analyze qualitative and quantitative UX studies for mobile fintech apps.
• Define objectives, plans, and methodologies for research projects.
• Recruit and manage participants for studies.
• Synthesize findings into actionable insights for product, design, and engineering.
• Mentor junior researchers and ensure research quality.
• Collaborate with Product, Design, and Engineering to embed user insights.
• Advocate for user needs in decision-making processes.
• Develop deep understanding of fintech landscape and competitors.
• Present findings to stakeholders and leadership.

Skills

UX research

Mentoring

Research methods

Agile

Education

Master's or PhD in HCI/related with focus on user research

Job description

Placements24 is seeking a Lead UX Researcher to join our fintech product team in Sandton. You will lead qualitative and quantitative research for mobile apps, mentor junior researchers, and collaborate with Product, Design, and Engineering to translate insights into strategy.

The role blends on-site collaboration in Sandton with remote research work in a hybrid setup, supporting a fast-paced, user‑centric development culture.