Lead Solution Engineer

Salesforce; Johannesburg; On-site; ZAR 1,500,000 - 2,600,000; Full time

Job summary

Salesforce, Inc. in Johannesburg is seeking a dynamic Lead Solution Engineer to collaborate with Financial Services clients, translating business needs into Salesforce-based solutions and presenting roadmaps and ROI-focused pitches to C-level executives.

You will drive discovery, pre-sales demonstrations, end-to-end lifecycle adoption, and strategic roadmaps, showcasing Generative AI and Autonomous Agents within CRM and cloud platforms to deliver measurable business value.

Qualifications

• Degree or equivalent required with strong IT/consulting background.
• 10+ years of experience in IT, technology consulting or enterprise software sales.
• FSI domain mastery in Banking, Insurance, Fintech, NBFCs, or Asset Management.
• Ability to translate complex requirements into customer journey maps and demos.
• Strong business acumen and ROI justification for enterprise clients.
• Knowledge of Generative AI and Autonomous Agents in enterprise contexts.
• Cloud and CRM platforms, with focus on Salesforce ecosystem.

Responsibilities

• Solution Discovery & Design: partner with Business and IT teams to craft Salesforce solutions aligned with objectives.
• Pre-Sales Engagement & Solution Selling: demonstrate capabilities via live demos, ROI analyses, and RFx responses.
• End-to-End Lifecycle & Solution Adoption: drive platform adoption and post-sale execution.
• Strategic Roadmaps & Thought Leadership: build IT roadmaps guiding large enterprises to digital transformation.
• Business & Technical Consulting: lead cross-functional teams and travel for client workshops.

Skills

Executive presence

Stakeholder management

Presentation skills

Pre-sales

Solution design

Generative AI

Autonomous Agents

Business acumen

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM systems

ROI analysis tools

Job description

Job Category Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

We are seeking a dynamic Lead Solution Engineer to collaborate with our leading Financial Services clients. This role is pivotal in crafting innovative customer engagement strategies, demonstrating Salesforce’s platform capabilities, and translating complex business needs into impactful solutions. You will engage with senior stakeholders, including C-level executives, to create roadmaps and deliver transformational pitches that showcase Salesforce’s value.

What You’ll Actually Be Doing

• Solution Discovery & Design: Partner with Business and IT teams through targeted discovery sessions to uncover challenges and craft tailored, innovative Salesforce solutions aligned with business objectives.
• Pre-Sales Engagement & Solution Selling: Demonstrate Salesforce capabilities via live demos, prototypes, and presentations to various client personas; support sales cycles with RFx responses, business cases, and ROI analyses.
• End-to-End Lifecycle & Solution Adoption: Act as a trusted advisor throughout the entire customer journey—seamlessly bridging the gap between pre-sales strategy and post-sale execution. You will drive ongoing platform adoption, ensuring clients fully consume our solutions and realize maximum business value.
• Strategic Roadmaps & Thought Leadership: Build and articulate clear customer journey strategies and IT roadmaps, guiding large enterprises on digital transformation and highlighting Salesforce’s value proposition.
• Business & Technical Consulting: Lead cross‑functional teams to develop comprehensive solutions and articulate benefits to stakeholders. Travel as required for client meetings and workshops.

You’re Our Person If You Have…

• Solid Experience: A degree or equivalent, backed by 10+ years of experience in IT, technology consulting, or enterprise software sales and implementation.
• FSI Domain Mastery: Proven experience in pre‑sales or solution delivery specifically within the Financial Services sector (Banking, Insurance, Fintechs, NBFCs, or Wealth & Asset Management).
• Solution Design Skills: The ability to translate complex requirements into compelling customer journey maps, tailored use‑case demos, and solutions perfectly aligned with industry needs.
• Business Acumen: An in-depth understanding of the financial industry’s key metrics, customer engagement processes, and how to build strong ROI justifications.
• Next‑Gen Tech Expertise: Deep knowledge of Generative AI and Autonomous Agents, coupled with a clear understanding of consumption‑based business models.
• Cloud & CRM Knowledge: Extensive expertise in Cloud Computing, modern CRM platforms, marketing automation, and related enterprise technologies.
• Executive Presence: Exceptional verbal, written, and presentation skills, with a strong track record of successfully engaging C-level executives at large enterprise clients.

Even Better If You Bring…

• Salesforce Certifications: Specifically in Agentforce, Data 360, Sales Cloud, Service Cloud, or Financial Services Cloud (FSC).
• Direct Ecosystem Experience: A previous background as a Solution Engineer or Sales Engineer in a Salesforce, CRM, or similar enterprise tech environment.
• SI / Consulting Background: Prior experience working for Tech Consultancies or System Integrators, with a practical focus on technical project implementations.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.