Director of Retail Operations (Remote)

Placements24; Pretoria; Remote; ZAR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Executive salary package

Health benefits

Retirement plan

Performance bonuses

Fully remote work

Job summary

Placements24 is recruiting a Director of Retail Operations to lead the entire store network from a remote position. You will shape and implement strategies to drive profitability and customer experience across nationwide locations, with periodic travel for meetings and store visits.

The ideal candidate has 10+ years in retail operations, including 5+ years in a director role, and a strong background in remote leadership and stakeholder management. An MBA or related degree is preferred.

Qualifications

• Bachelor's degree in Business Management, Retail Management or related field; MBA preferred (advantage).
• 10+ years in retail operations management, with at least 5 years in a director-level role overseeing multiple locations.
• Proven track record in improving store performance, profitability, and customer satisfaction.

Responsibilities

• Develop and implement comprehensive operational strategies for all retail stores nationwide.
• Oversee store performance, including sales, profitability, inventory, and customer service metrics.
• Lead regional managers and store teams, fostering accountability and high performance.
• Standardize procedures and best practices across the retail network.
• Analyze operational data to identify trends, opportunities, and risks.
• Manage operating budgets and ensure cost-effective resource allocation.
• Collaborate with marketing, merchandising, and HR to align operations with business goals.
• Drive initiatives in store design, visual merchandising, and customer experience.
• Ensure compliance with policies, safety regulations, and legal requirements.
• Spearhead adoption of new technologies to enhance store efficiency.

Skills

Remote leadership

Strategic thinking

Stakeholder management

Budget management

Retail operations

Education

Bachelor's degree in Business Management or Retail Management

MBA

Tools

Retail management software

Data analysis tools

Job description

About the Role

Our client, a renowned national retail chain, is seeking an experienced and strategic Director of Retail Operations to lead their entire store network from a remote position. This role is crucial for driving operational excellence, maximizing profitability, and ensuring a consistent, high-quality customer experience across all locations. As a fully remote executive, you will be instrumental in shaping and implementing innovative operational strategies that enhance efficiency, reduce costs, and support business growth. The ideal candidate will possess a deep understanding of retail operations, a proven track record in managing large-scale teams, and exceptional skills in remote leadership and stakeholder management. This is an unparalleled opportunity to influence the direction of a major retail brand and drive significant improvements, all while enjoying the flexibility of working remotely. You will be expected to travel periodically for key meetings and store visits as needed, but the primary operational management will be conducted from your remote base.

Key Responsibilities

• Develop and execute comprehensive operational strategies for all retail stores nationwide.
• Oversee store performance, including sales, profitability, inventory management, and customer service metrics.
• Lead and mentor regional managers and store teams, fostering a culture of accountability and high performance.
• Implement standardized operational procedures and best practices across the retail network.
• Analyze operational data to identify trends, opportunities for improvement, and potential risks.
• Manage operational budgets and ensure cost-effective resource allocation.
• Collaborate with marketing, merchandising, and HR departments to align operational activities with overall business goals.
• Drive initiatives related to store design, visual merchandising, and customer experience enhancement.
• Ensure compliance with all company policies, safety regulations, and legal requirements.
• Spearhead the adoption of new technologies and operational tools to enhance store efficiency.

Requirements

• Bachelor's degree in Business Management, Retail Management, or a related field; MBA preferred.
• 10+ years of progressive experience in retail operations management, with at least 5 years in a director-level role overseeing multiple locations.
• Demonstrated success in improving store performance, profitability, and customer satisfaction.
• Strong understanding of retail dynamics, including inventory control, visual merchandising, and loss prevention.
• Proven experience managing and leading remote teams and driving results across a dispersed organization.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in retail management software and data analysis tools.
• Willingness to travel as required for business needs.
• Demonstrated ability to innovate and adapt to changing retail landscapes.

Benefits

• Our client offers a competitive executive salary package, comprehensive health benefits, a generous retirement plan, and performance-driven bonuses.
• This role provides the significant advantage of being fully remote, offering excellent work-life balance and flexibility.
• You will have ample opportunities for professional growth and development within a leading retail organization.
• The company also supports ongoing learning and provides access to industry conferences and training.
• This is an exciting chance to lead operations for a well-respected brand from your home base, impacting thousands of customers nationwide.
• Join us and help shape the future of retail.