Lead Luxury Safari Lodge Operations

The Good Human (Pty)Ltd; Limpopo; On-site; ZAR 156,000 - 179,000; Full time

Job summary

The Good Human (Pty)Ltd is seeking a Senior Duty Manager to oversee operations at a premier wildlife lodge in South Africa. You will lead guest experiences from arrival to departure and coordinate special celebrations, ensuring privacy and excellence across suites, decks, and dining spaces.

You will drive service standards, manage stock and budgets, coach staff, and deliver weekly operational reports in a high-pressure luxury safari environment.

Qualifications

• Minimum 5 years in a senior hospitality management role.
• Experience in a luxury safari lodge is advantageous.
• Strong administrative and reporting skills, including Opera.
• Excellent leadership and communication abilities.
• Stock control experience.

Responsibilities

• Lead guest experience from arrival to departure and coordinate special arrangements.
• Ensure privacy and excellence across suites and facilities.
• Manage service recovery and timely follow-up actions.
• Set operational priorities and ensure smooth handovers between departments.
• Coach staff and address performance professionally.
• Oversee readiness of guest areas and manage maintenance/wastage.
• Lead restaurant and private dining services; coordinate meal timings and dietary needs.
• Monitor stock, purchasing controls and wastage.
• Prepare weekly operational reports and assist payroll administration.
• Act as senior operations contact in the Resident Manager's absence.
• Coordinate guest movements, game-drive departures and lodge safety procedures.

Skills

Leadership

Communication

Stock control

Reporting

People management

Tools

Opera

Job description

The Good Human (Pty)Ltd is seeking a Senior Duty Manager to oversee operations at a premier wildlife lodge in South Africa. You will lead guest experiences from arrival to departure and coordinate special celebrations, ensuring privacy and excellence across suites, decks, and dining spaces.

You will drive service standards, manage stock and budgets, coach staff, and deliver weekly operational reports in a high-pressure luxury safari environment.