Senior Duty Manager – Luxury Safari Lodge

Wild Dreams Hospitality; Limpopo; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Wild Dreams Hospitality in Limpopo, South Africa, seeks a hands-on Senior Duty Manager to lead teams across departments, host discerning guests, and own service, presentation and guest concerns when the Resident Manager is away.

The role requires proven leadership in luxury hospitality, safari lodge experience, and the ability to manage multiple operations with discretion and composure under pressure. Flexibility and a proactive, hands-on leadership style are essential.

Qualifications

• Proven leadership experience in senior management roles within luxury hospitality.
• Experience in luxury safari lodge or tented camp environments.
• Ability to deliver personalised guest service and handle sensitive issues discreetly.

Responsibilities

• Lead guest experience from arrival to departure, including special arrangements.
• Protect guest privacy while delivering personalised service.
• Lead service recovery and resolve complaints within delegated authority.
• Set daily priorities, run duty briefings, ensure clear handovers across departments.
• Coach team members, reinforce service standards and address issues promptly.
• Verify readiness of suites and public areas to five-star standards.
• Oversee restaurant and private dining, coordinating with kitchen for dietary needs.
• Track departmental spend and support payroll administration.
• Submit weekly reports on operational risks and actions needed.

Skills

Leadership experience

Luxury safari lodge experience

Guest service

Handling sensitive complaints

Housekeeping coordination

Maintenance coordination

Food & beverage coordination

Budget monitoring

Cost control

Payroll administration

Reporting

Decision making

Discretion

Leadership under pressure

Flexibility with hours

Tools

Opera Proficiency

Job description

Wild Dreams Hospitality in Limpopo, South Africa, seeks a hands-on Senior Duty Manager to lead teams across departments, host discerning guests, and own service, presentation and guest concerns when the Resident Manager is away.

The role requires proven leadership in luxury hospitality, safari lodge experience, and the ability to manage multiple operations with discretion and composure under pressure. Flexibility and a proactive, hands-on leadership style are essential.