Lead ICT End-User Support & Service Delivery

Ufs, Bloemfontein; South Africa; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Lead: ICT Technical End User Support (post level 10/11) based in Bloemfontein, ZA. This role requires a Bachelor’s degree in IT/CS or related field, ITIL certification, a valid driver’s licence, and at least four years’ experience coordinating or supervising technical support teams and service providers.

Two years of ICT end-user support including 1st and 2nd line support are also required, with additional certifications such as CompTIA A+ or Microsoft Modern Desktop Administrator seen as

Qualifications

• Bachelor’s degree in Information Technology or Computer Science or related field.
• ITIL Certification is required.
• Minimum of four (4) years’ technical end-user support experience and coordination or supervision of technical support teams and service providers.
• Minimum of two (2) years’ relevant ICT end-user support including 1st and 2nd line technical support.
• Valid Driver’s licence is required.

Job description

Lead: ICT Technical End User Support (post level 10/11) based in Bloemfontein, ZA. This role requires a Bachelor’s degree in IT/CS or related field, ITIL certification, a valid driver’s licence, and at least four years’ experience coordinating or supervising technical support teams and service providers.

Two years of ICT end-user support including 1st and 2nd line support are also required, with additional certifications such as CompTIA A+ or Microsoft Modern Desktop Administrator seen as