Lead Generation Representative — Outbound Calling

Langford Staffing; Durban; Remote; ZAR 478,000 - 597,000; Full time

Job summary

Langford Staffing is hiring Lead Generation Representatives to support high-volume consumer outreach campaigns. You will contact company-provided leads via an automatic dialer, qualify prospects, address objections, and secure live transfers to a sales representative.

You are not responsible for final sales. Role focuses on initiating conversations, creating interest, and determining campaign fit to optimize transfers.

Qualifications

• 3+ years in outbound calling, lead generation, or telesales.
• Experience with auto/dialer software.
• Excellent English communication and active listening.
• Comfort with achieving transfer and conversion targets.
• Able to work full-time during U.S. Eastern Time hours.

Responsibilities

• Handle high-volume outbound calls using a dialer.
• Qualify leads and secure live transfers to sales reps.
• Explain purpose, respond to objections, and maintain engagement.
• Record call outcomes and dispositions accurately.
• Meet hourly and daily transfer targets.
• Follow campaign scripts and opt-out rules.
• Maintain CRM notes and call documentation.
• Work with campaigns in health benefits, insurance, telecoms.

Skills

Outbound calling

Lead generation

Telesales

Objection handling

Listening skills

Target-driven

English fluency

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

CRM systems

Job description

Remote | Full-Time | U.S. Eastern Time Hours

Annual Target Earnings: C$40,000-C$50,000

About The Position

Langford Staffing is hiring Lead Generation Representatives for a client that operates high-volume consumer outreach campaigns. You will contact company-provided consumer leads using an automatic dialer, ask brief qualification questions, respond to objections, and connect qualified consumers with a sales representative. You are not responsible for completing the final sale. Your responsibility is to start the conversation, create interest, determine whether the consumer meets the campaign requirements, and secure their agreement to a live transfer.

Your Responsibilities

• Contact consumers through a high-volume automatic dialer.
• Gain the consumer’s attention within the first few seconds.
• Explain the purpose of the call clearly and professionally.
• Ask required qualification questions.
• Respond to rejection, distrust, time objections, and hesitation.
• Keep consumers engaged without becoming aggressive.
• Create interest in speaking with the sales representative.
• Secure qualified warm or live transfers.
• Introduce the consumer to the receiving representative.
• Record accurate call outcomes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Work toward hourly and daily transfer targets.

Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.

What You Need

• Three or more years of experience in outbound calling, lead generation, appointment setting, telesales, call-centre sales, or live transfers.
• Experience working with an automatic or predictive dialer.
• Strong objection-handling and persuasive communication skills.
• Experience working toward call, lead, appointment, transfer, or conversion targets.
• Clear and professional spoken English.
• The ability to remain composed during rejection and difficult calls.
• Strong listening skills and the ability to adjust your response to the consumer.
• Accurate CRM, call-note, and disposition habits.
• The ability to apply coaching and improve your performance.
• Full-time availability during U.S. Eastern Time calling hours.

Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar systems is an asset.

Remote Setup Requirements

You must have:

• A computer with at least 16 GB of RAM.
• Dual monitors, including an external monitor of at least 22 inches.
• A wired USB noise-cancelling headset.
• A webcam.
• A quiet workspace suitable for continuous calls.
• Wired internet with at least 100 Mbps download and 10 Mbps upload.
• Backup internet and power arrangements.
• The ability to work in a dialer, CRM, and campaign system simultaneously.

How Performance Is Measured

• Qualified and accepted live transfers.
• Hourly and daily calling results.
• Qualification accuracy.
• Objection-handling effectiveness.
• Call quality and professionalism.
• Correct call notes and dispositions.
• Schedule adherence and reliability.
• Compliance with campaign requirements.

Who Will Do Well

You will succeed if you can remain energetic and professional while making calls throughout the day.

You should be comfortable hearing "no," responding to objections, and confidently asking qualified consumers to take the next step.

You do not need to deliver a perfect script on your first day, but you must be coachable, resilient, and capable of applying feedback quickly.