Call Center Sales Representative

Langford Staffing; Durban; Remote; ZAR 478,000 - 597,000; Full time

Job summary

Langford Staffing is seeking experienced Call Center Sales Representatives for a client operating high-volume consumer calling campaigns. You will use an automatic dialer to reach consumers, present the purpose of the call, and qualify leads for transfers.

This is performance-driven work where you won't make the final sale, but you must secure qualified live transfers. You’ll meet hourly targets, handle objections, and keep conversations moving, all while speaking clearly in English and

Qualifications

• Minimum 3 years of outbound calling or telesales experience.
• Experience with high-volume dialers and outbound campaigns.
• Proven ability to handle objections and keep conversations moving.
• Track record of meeting call/transfer/appointment targets.
• Clear spoken English and professional telephone communication.
• Accurate CRM notes and follow-up records.
• Availability to work full-time during U.S. Eastern Time hours.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Deliver clear and confident call openings.
• Ask qualification questions naturally.
• Respond to objections and keep conversations moving.
• Build interest and trust to move qualified consumers forward.
• Secure permission for warm or live transfers.
• Introduce the consumer to the receiving sales representative.
• Enter accurate call notes, outcomes, and dispositions.
• Respect opt-out requests and campaign requirements.
• Meet hourly and daily performance expectations.

Skills

Outbound calling

Telesales

Lead generation

Appointment setting

Live transfers

High-volume calls

Objection handling

Sales targets

English (spoken)

CRM notes

ET hours availability

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Schedule: Full-time, aligned with U.S. Eastern Time calling hours

Annual Target Earnings: C$40,000–C$50,000, based on performance

Location: Remote

The Opportunity

Langford Staffing is recruiting experienced Call Center Sales Representatives for a client operating high-volume consumer calling campaigns.

You will speak with consumers through an automatic dialer, explain the reason for the call, ask brief qualification questions, handle objections, and connect interested consumers with the appropriate sales representative.

This is a performance-focused calling position. You will not complete the final sale, but you must be able to gain attention quickly, keep reluctant consumers engaged, and secure qualified live transfers.

What You’ll Do

• Make continuous outbound calls using an automatic dialer.
• Deliver clear and confident call openings.
• Ask campaign qualification questions naturally.
• Respond to rejection, suspicion, and common objections.
• Build enough interest and trust to move qualified consumers forward.
• Secure permission for warm or live transfers.
• Introduce the consumer to the receiving sales representative.
• Enter accurate call notes, outcomes, and dispositions.
• Respect opt-out requests and campaign requirements.
• Meet hourly and daily performance expectations.

Campaigns may involve health benefits, insurance, telecommunications, or other consumer products and services.

Required Experience

• At least three years of recent experience in outbound calling, telesales, call-centre sales, lead generation, appointment setting, or live transfers.
• Experience making high-volume calls through an automatic dialer.
• Demonstrated ability to handle objections and keep conversations moving.
• Experience meeting call, transfer, appointment, conversion, or sales targets.
• Strong spoken English and clear telephone communication.
• Ability to remain calm and professional with difficult consumers.
• Accurate CRM notes, call dispositions, and follow-up records.
• Availability to work full-time during U.S. Eastern Time calling hours.

Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.

Remote Work Requirements

You must have:

• A computer with at least 16 GB of RAM.
• Dual monitors, including an external monitor of at least 22 inches.
• A wired USB noise-cancelling headset.
• A webcam.
• A quiet and professional workspace.
• Reliable wired internet of at least 100 Mbps download and 10 Mbps upload.
• Backup internet and power arrangements.
• The ability to use a dialer, CRM, and campaign information simultaneously.

What Success Looks Like

Success will be measured through:

• Qualified and accepted live transfers.
• Hourly and daily calling performance.
• Objection-handling effectiveness.
• Call quality and professionalism.
• Qualification accuracy.
• Correct call dispositions and records.
• Attendance, reliability, and schedule adherence.
• Compliance with campaign requirements.

Who Will Succeed

The right person is persuasive, resilient, and comfortable speaking with consumers continuously throughout the day.

You must be able to recover after rejection, respond confidently to objections, and ask consumers to take the next step without becoming aggressive or misleading.

You should also be receptive to coaching and able to apply feedback quickly to improve your results.