Outbound Appointment Setter

Langford Staffing; Durban; Remote; ZAR 478,000 - 597,000; Full time

Job summary

Langford Staffing is seeking experienced Outbound Appointment Setters for a client running high-volume consumer outreach campaigns. You will contact company-provided leads through an automatic dialer, present the campaign, and qualify consumers for transfers or appointments.

The role emphasizes professional communication, adherence to scripts, and the ability to meet hourly targets while working remotely during U.S. Eastern Time hours. Prior dialer experience is a plus.

Qualifications

• Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call-centre sales, or live transfers.
• Experience using an automatic or predictive dialer.
• Experience qualifying consumers before scheduling an appointment or completing a transfer.
• Strong objection-handling and persuasive communication skills.
• Experience working toward transfer, appointment, conversion, or call targets.
• Clear and professional spoken English.
• Ability to remain calm with difficult consumers.
• CRM and call-disposition habits.
• Willingness to receive coaching and apply feedback.
• Full-time availability during U.S. Eastern Time calling hours.

Responsibilities

• Make high-volume outbound calls using an automatic dialer.
• Gain the consumer’s attention quickly.
• Deliver clear and professional call openings.
• Ask required qualification questions.
• Handle objections and initial rejection.
• Schedule callbacks or appointments when required.
• Record accurate notes, outcomes, and call dispositions.
• Follow campaign scripts, qualification requirements, and opt-out procedures.
• Meet hourly and daily performance targets.

Skills

Outbound calling

Lead qualification

CRM usage

English communication

Active listening

Coaching receptiveness

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Remote | Full-Time | U.S. Eastern Time

Annual Target Earnings: C$40,000–C$50,000

The Opportunity

Langford Staffing is recruiting experienced Outbound Appointment Setters for a client operating high-volume consumer outreach campaigns.

You will contact company-provided leads through an automatic dialer, introduce the campaign, ask qualification questions, respond to objections, and move interested consumers to the next step.

For most campaigns, the preferred outcome is an immediate warm or live transfer to a sales representative. You will not complete the final sale.

What You’ll Do

• Make high-volume outbound calls using an automatic dialer.
• Gain the consumer’s attention quickly.
• Deliver clear and professional call openings.
• Ask required qualification questions.
• Handle objections and initial rejection.
• Build interest without using aggressive or misleading tactics.
• Ask qualified consumers to speak with a sales representative.
• Complete warm and live transfers.
• Schedule callbacks or appointments when required.
• Record accurate notes, outcomes, and call dispositions.
• Follow campaign scripts, qualification requirements, and opt-out procedures.
• Meet hourly and daily performance targets.

Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.

Required Experience

• Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call-centre sales, or live transfers.
• Experience using an automatic or predictive dialer.
• Experience qualifying consumers before scheduling an appointment or completing a transfer.
• Strong objection-handling and persuasive communication skills.
• Experience working toward transfer, appointment, conversion, or call targets.
• Clear and professional spoken English.
• The ability to remain calm with impatient, skeptical, or difficult consumers.
• Strong listening skills and the ability to adjust your response.Accurate CRM and call-disposition habits.
• Willingness to receive coaching and apply feedback.
• Full-time availability during U.S. Eastern Time calling hours.

Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a similar dialer is preferred.

Remote Work Requirements

You must have:

• A computer with at least 16 GB of RAM.
• Dual monitors, including an external monitor of at least 22 inches.
• A wired USB noise-cancelling headset.
• A webcam.
• A quiet workspace suitable for continuous calls.
• Wired internet with at least 100 Mbps download and 10 Mbps upload.
• Backup internet and power arrangements.
• The ability to use a dialer, CRM, and campaign system simultaneously.

What Success Looks Like

Success will be measured through:

• Qualified and accepted live transfers.
• Appointments or scheduled callbacks when applicable.
• Hourly and daily calling results.
• Objection-handling effectiveness.
• Qualification accuracy.Call quality and professionalism.
• Accurate notes and dispositions.
• Attendance and schedule adherence.
• Compliance with campaign requirements.

Who Will Succeed

The right candidate can connect with consumers quickly, respond naturally to objections, and confidently ask for the next step.

You should be comfortable with continuous calling, frequent rejection, and performance targets.

You do not need to deliver a perfect script immediately. You must have a strong communication foundation, remain open to coaching, and apply feedback quickly.