Lead Generation Representative — Outbound Calling

Langford Staffing; Cape Town; Remote; ZAR 478,000 - 597,000; Full time

Job summary

Langford Staffing is seeking a Lead Generation Representative for a remote role with U.S. Eastern Time hours. You will contact company-provided consumer leads using an automatic dialer, qualify prospects, respond to objections, and secure qualified transfers to a sales rep.

You are not responsible for closing the sale; you start the conversation and build interest. Ideal candidates have 3+ years of outbound calling or lead-generation experience, are proficient with dialer systems, and can meet

Qualifications

• 3+ years of outbound calling or lead-generation experience.
• Experience with dialer systems such as Convoso, Five9, NICE CXone.
• Strong objection-handling and persuasive communication skills.
• Experience meeting call, lead, appointment, or transfer targets.
• Clear and professional spoken English.
• Ability to remain composed during challenging calls.
• Accurate CRM usage and call-note discipline.
• Willingness to work full-time during U.S. Eastern Time hours.

Responsibilities

• Contact consumers via a high-volume dialer.
• Gain attention within the first seconds and explain the call purpose.
• Ask required qualification questions and respond to objections.
• Keep consumers engaged and avoid pushiness.
• Create interest and secure qualified warm or live transfers.
• Introduce the consumer to the receiving representative.
• Record accurate call outcomes and dispositions.
• Follow campaign scripts, rules, and opt-out procedures.
• Work toward hourly and daily transfer targets.
• Campaigns may involve health benefits, insurance, or other services.

Skills

Outbound calling

Lead generation

Telesales

Call-centre sales

Live transfers

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Remote | Full-Time | U.S. Eastern Time Hours

Annual Target Earnings: C$40,000-C$50,000

About The Position

Langford Staffing is hiring Lead Generation Representatives for a client that operates high-volume consumer outreach campaigns. You will contact company-provided consumer leads using an automatic dialer, ask brief qualification questions, respond to objections, and connect qualified consumers with a sales representative. You are not responsible for completing the final sale. Your responsibility is to start the conversation, create interest, determine whether the consumer meets the campaign requirements, and secure their agreement to a live transfer.

Your Responsibilities

• Contact consumers through a high-volume automatic dialer.
• Gain the consumer’s attention within the first few seconds.
• Explain the purpose of the call clearly and professionally.
• Ask required qualification questions.
• Respond to rejection, distrust, time objections, and hesitation.
• Keep consumers engaged without becoming aggressive.
• Create interest in speaking with the sales representative.
• Secure qualified warm or live transfers.
• Introduce the consumer to the receiving representative.
• Record accurate call outcomes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Work toward hourly and daily transfer targets.

Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.

What You Need

• Three or more years of experience in outbound calling, lead generation, appointment setting, telesales, call-centre sales, or live transfers.
• Experience working with an automatic or predictive dialer.
• Strong objection-handling and persuasive communication skills.
• Experience working toward call, lead, appointment, transfer, or conversion targets.
• Clear and professional spoken English.
• The ability to remain composed during rejection and difficult calls.
• Strong listening skills and the ability to adjust your response to the consumer.
• Accurate CRM, call-note, and disposition habits.
• The ability to apply coaching and improve your performance.
• Full-time availability during U.S. Eastern Time calling hours.

Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar systems is an asset.

Remote Setup Requirements

You must have:

• A computer with at least 16 GB of RAM.
• Dual monitors, including an external monitor of at least 22 inches.
• A wired USB noise-cancelling headset.
• A webcam.
• A quiet workspace suitable for continuous calls.
• Wired internet with at least 100 Mbps download and 10 Mbps upload.
• Backup internet and power arrangements.
• The ability to work in a dialer, CRM, and campaign system simultaneously.

How Performance Is Measured

• Qualified and accepted live transfers.
• Hourly and daily calling results.
• Qualification accuracy.
• Objection-handling effectiveness.
• Call quality and professionalism.
• Correct call notes and dispositions.
• Schedule adherence and reliability.
• Compliance with campaign requirements.

Who Will Do Well

You will succeed if you can remain energetic and professional while making calls throughout the day.

You should be comfortable hearing "no," responding to objections, and confidently asking qualified consumers to take the next step.

You do not need to deliver a perfect script on your first day, but you must be coachable, resilient, and capable of applying feedback quickly.