Lead Generation & Business Development - Office Based - UK Experience

Growth Resourcing; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Growth Resourcing in an office-based setting is seeking a Lead Generation Executive to drive qualified sales opportunities for the Account Management team.

You will make 75-100 outbound calls daily to prospective clients, introducing IT services, cybersecurity, mobile, VoIP and connectivity solutions, and schedule meetings with decision-makers.

The role requires strong communication, CRM discipline and a consultative, target-driven approach as part of a high-performance sales environment.

Qualifications

• Previous telesales, telemarketing, appointment setting or lead generation experience is desirable.
• Experience making outbound B2B calls and working to activity-based KPIs.
• Ability to qualify opportunities using structured questions and pass clear notes to Account Managers.
• Strong attention to detail when updating CRM records and customer information.

Responsibilities

• Make 75-100 outbound calls per day to prospective business customers from the office location.
• Generate qualified leads and appointments for Account Managers across IT Services, Cyber Security, Mobile Phone Services, VoIP services and Connectivity products.
• Identify key decision makers, understand customer requirements and qualify opportunities before passing them to the Sales Team.
• Book meetings, discovery calls and follow-up appointments on behalf of the Account Managers.
• Use call scripts and product messaging while adapting conversations to customer needs.
• Maintain accurate records of calls, outcomes, and lead status in the CRM.
• Follow up marketing campaigns and data to create new opportunities.
• Provide daily updates on call activity and pipeline to the Sales Director.

Skills

Telesales

Telemarketing

Lead generation

Appointment setting

Outbound calls

CRM proficiency

Communication skills

Target driven

Tools

CRM systems

Microsoft Office

Job description

The Lead Generation Executive will play a key role in generating qualified sales opportunities for the Account Management team.

This office-based position involves making approximately 75–100 outbound calls per day to prospective customers, introducing a range of IT services, cybersecurity solutions, mobile services, VoIP and connectivity products.

The successful candidate will confidently engage with decision-makers, identify and qualify customer needs, schedule appointments, maintain accurate CRM records, and represent the business in a professional and customer-focused manner.

Main Duties 90%

• Make 75-100 outbound calls per day to prospective business customers from the office location
• Generate qualified leads and appointments for Account Managers across IT Services, Cyber Security, Mobile Phone Services, VoIP services and Connectivity products
• Identify key decision makers, understand customer requirements and qualify opportunities before passing them to the Sales Team
• Book meetings, discovery calls and follow-up appointments on behalf of the Account Managers
• Use agreed call scripts, campaign briefs and product messaging while adapting conversations to suit customer needs
• Maintain accurate and detailed records of all calls, outcomes, follow-up actions and lead status within the CRM system
• Follow up marketing campaigns, purchased data and existing prospect lists to create new business opportunities
• Provide daily updates to the Sales Director on call activity, appointments booked, qualified leads and pipeline opportunities

Personal and Team Development 10%

• Build a strong understanding of Comm-Tech’s IT, Cyber Security, Mobile, VoIP and Connectivity propositions
• Share customer insight, objections and campaign feedback with the Sales Director and wider sales team
• Proactively improve call handling, objection management and lead qualification skills
• Work towards achieving and exceeding personal call, lead generation and appointment targets

Personal Qualities

• Confident, professional telephone manner
• Target driven and comfortable making a high volume of outbound calls
• Resilient, tenacious and able to handle rejection positively
• Excellent communication and questioning skills
• Organised, self-motivated and able to manage daily call activity effectively
• Customer focused with a consultative approach to conversations
• Positive, proactive and willing to learn technical product areas
• Able to work well as part of an office-based sales team

Functional Skills and Experiences

• Previous telesales, telemarketing, appointment setting or lead generation experience is desirable
• Experience making outbound B2B calls and working to activity-based KPIs
• Ability to qualify opportunities using structured questions and pass clear notes to Account Managers
• Strong attention to detail when updating CRM records and customer information
• Comfortable discussing business technology solutions at an introductory level
• Able to work independently while supporting wider sales team objectives

Technical Skills and Experiences

• Good working knowledge of Microsoft Office applications
• Confident using CRM systems to record activity, manage follow‑ups and track lead progress
• Good literacy and numeracy skills with the ability to produce clear customer notes
• Awareness of IT Services, Cyber Security, Mobile Phone Services, VoIP services or Connectivity products would be advantageous

Desirable Knowledge and Key Skills

• Knowledge of managed IT services or business technology solutions
• Knowledge of cyber security services and common business security challenges
• Understanding of mobile phone contracts, VoIP solutions and connectivity services
• Previous experience working within an MSP, telecommunications provider or technology reseller

Why Join Growth Resourcing?

• Competitive salary with strong growth potential
• Be part of ascaling business backed by UK leaders
• Work in a high-performance, supportive environment
• Real career progression opportunities—we grow people, not just teams
• Learn fast, move fast, and make an impact from day one