Lead Digital Workplace & Endpoint Services

PayInc; Johannesburg; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

PayInc seeks a Senior Digital Workplace Specialist to provide technical leadership across the End User Technology environment. You will oversee enterprise endpoint management, digital workplace platforms, and monitoring to ensure secure, resilient, and efficient services that align with business goals.

You will coordinate the Digital Workplace team, handle escalation, and drive continuous service improvements with strong ITIL-based processes.

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• ITIL Foundation cert (V4 preferred) and MS certs are highly desirable.
• Experience with enterprise end-user technologies and ITIL-based service management.
• Strong leadership in complex IT environments and stakeholder management.
• Proven ability to coordinate large technical teams and incidents.

Responsibilities

• Provide senior technical leadership and governance for end-user tech.
• Coordinate daily Digital Workplace Support activities and SLA adherence.
• Act as escalation point for complex incidents and service requests.
• Oversee endpoint lifecycle management and security compliance.
• Monitor and report on service performance and improvements.
• Lead IT security incident response and remediation.

Skills

Technical Leadership

People Leadership

Stakeholder Engagement

Enterprise Endpoint Management

Digital Workplace Administration

Enterprise Monitoring

Microsoft 365 Administration

Microsoft Intune

Microsoft Entra ID

AWS WorkSpaces

Microsoft Azure Virtual Desktop (AVD)

Incident & Problem Management

IT Security Operations

Root Cause Analysis

Technology Research & Innovation

Enterprise Solution Deployment

Software Licence Governance

Service Reporting & Analytics

Continuous Service Improvement

Budget & Vendor Coordination

Excellent Communication and Presentati

Coaching & Mentoring

Education

Bachelor’s Degree in Information Technology, Computer Science, Informatics or related discipline

ITIL Foundation certification (V4 preferred)

Microsoft Certified (Modern Desktop Administrator, Endpoint Administrator or equivalent)

Microsoft 365 Administration (Preferred)

Microsoft Intune Administration (Preferred)

Microsoft Entra ID Administration (Preferred)

AWS Certified Cloud Practitioner (Required)

Understanding of AWS WorkSpaces and Microsoft Azure Virtual Desktop (Required)

Project Management fundamentals

Tools

AWS WorkSpaces

Microsoft Azure Virtual Desktop (AVD)

Microsoft Intune

Microsoft Entra ID

Microsoft 365

Job description

PayInc seeks a Senior Digital Workplace Specialist to provide technical leadership across the End User Technology environment. You will oversee enterprise endpoint management, digital workplace platforms, and monitoring to ensure secure, resilient, and efficient services that align with business goals.

You will coordinate the Digital Workplace team, handle escalation, and drive continuous service improvements with strong ITIL-based processes.