Lead Claims Adjuster (Remote)

Placements24; George; Hybrid; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Salary with incentives

Medical, dental, and vision coverage

Retirement plan with employer matching

Ample paid time off

Advanced training and certifications

Job summary

Placements24 is seeking an experienced Lead Claims Adjuster to head a fully remote claims team within the insurance sector. The role requires strong leadership, strategic oversight, and a deep understanding of multi-line claims handling.

You will guide a remote staff, ensuring fair settlements and high customer satisfaction while maintaining regulatory compliance. The ideal candidate brings 7+ years in claims adjusting, with at least 2 years in leadership, and a proven track record across

Qualifications

• 7+ years of progressive experience in insurance claims adjusting, with at least 2 years in a supervisory or lead role.
• Proven expertise in managing a variety of claims types (property, auto, liability).
• Strong leadership, team management, and motivational skills.
• Excellent analytical, negotiation, and conflict resolution abilities.
• In-depth knowledge of claims management software and processes.
• Bachelor's degree or equivalent professional experience; industry designations desirable.
• Exceptional communication and interpersonal skills for remote interaction.

Responsibilities

• Oversee and manage a team of remote claims adjusters, providing guidance, support, and performance evaluations.
• Ensure timely and accurate investigation, evaluation, and settlement of complex insurance claims.
• Develop and implement best practices for claims handling, focusing on efficiency, fairness, and customer satisfaction.
• Monitor claims handling performance, identify trends, and implement corrective actions as needed.
• Maintain up-to-date knowledge of insurance regulations, industry best practices, and company policies.
• Collaborate with underwriting and legal departments to resolve complex claims issues.
• Handle escalated customer inquiries and complaints with professionalism and empathy.
• Contribute to the development and delivery of training programs for claims staff.
• Analyze claims data to identify potential fraud and implement preventative measures.

Skills

Leadership

Team management

Analytical skills

Negotiation

Communication

Remote supervision

Education

Bachelor's degree or equivalent

Tools

Claims management software

Job description

About the Role

Our client, a prominent name in the insurance sector, is actively seeking an experienced and adept Lead Claims Adjuster to spearhead their remote claims handling operations. This role demands exceptional leadership qualities and a profound understanding of the claims process across various insurance lines. The successful candidate will manage a team of remote adjusters, ensuring efficient and fair settlement of claims while upholding the highest standards of customer service and compliance. This is an exciting opportunity to shape the future of claims management within a leading insurance company from a remote location, driving efficiency and client satisfaction. You will be a key player in a fully remote, agile team environment.

Key Responsibilities

• Oversee and manage a team of remote claims adjusters, providing guidance, support, and performance evaluations.


• Ensure timely and accurate investigation, evaluation, and settlement of complex insurance claims.


• Develop and implement best practices for claims handling, focusing on efficiency, fairness, and customer satisfaction.


• Monitor claims handling performance, identify trends, and implement corrective actions as needed.


• Maintain up-to-date knowledge of insurance regulations, industry best practices, and company policies.


• Collaborate with underwriting and legal departments to resolve complex claims issues.


• Handle escalated customer inquiries and complaints with professionalism and empathy.


• Contribute to the development and delivery of training programs for claims staff.


• Analyze claims data to identify potential fraud and implement preventative measures.

Requirements

• A minimum of 7 years of progressive experience in insurance claims adjusting, with at least 2 years in a supervisory or lead role.


• Proven expertise in managing a variety of claims types (e.g., property, auto, liability).


• Strong leadership, team management, and motivational skills.


• Excellent analytical, negotiation, and conflict resolution abilities.


• In-depth knowledge of claims management software and processes.


• A relevant Bachelor's degree or equivalent professional experience. Industry designations are highly desirable.


• Exceptional communication and interpersonal skills, suitable for remote interaction.


• Must have a reliable internet connection and a dedicated home office setup to support a fully remote role.

Benefits

• Attractive salary package with potential for performance-based incentives.


• Comprehensive medical, dental, and vision coverage.


• Retirement savings plan with employer matching.


• Ample paid time off and flexible scheduling options.


• Opportunities for advanced training and professional certifications in the insurance field.


• A collaborative and supportive remote work environment.


• Home office equipment allowance.