Lead Care Coordinator

Placements24; George; Hybrid; ZAR 600,000 - 750,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Professional growth

Hybrid work arrangement

Job summary

Placements24 is seeking an experienced Lead Care Coordinator to oversee and enhance community support services in George, Western Cape. You will lead a team of care professionals, coordinate client care plans, and ensure high-quality service delivery for a diverse client base.

The role emphasizes collaboration with healthcare providers, families, and community resources, along with strong organizational skills and empathy.

Qualifications

• Bachelor's degree in Social Work, Nursing, Health Sciences, or a related field.
• Minimum of 4 years of experience in community care or related social services role.
• At least 1 year of team leadership or supervisory experience.
• Demonstrated knowledge of client assessment, care planning, and case management.
• Strong understanding of local health and social support systems in the Western Cape.
• Exceptional organizational, time management, and multitasking abilities.
• Excellent interpersonal and communication skills, both written and verbal.

Responsibilities

• Oversee the daily operations of the care coordination team.
• Develop, implement, and monitor client care plans.
• Manage and allocate caseloads among care coordinators.
• Provide guidance, training, and performance feedback to the care team.
• Liaise with healthcare providers, families, and community resources.
• Ensure adherence to regulatory requirements and organizational policies.
• Facilitate interdisciplinary team meetings to discuss client progress.
• Handle client escalations and resolve complex care challenges.
• Contribute to service improvement initiatives and quality assurance processes.
• Maintain accurate and up-to-date client records.

Skills

Team leadership

Care planning

Client assessment

Communication skills

Regulatory knowledge

Education

Bachelor's degree in Social Work, Nursing, Health Sciences, or related field

Tools

Electronic health record systems

Office software

Job description

About the Role

Our client is seeking an experienced and compassionate Lead Care Coordinator to manage and enhance their community support services in George, Western Cape . This role is crucial in ensuring the seamless delivery of personalized care plans to a diverse clientele. You will be responsible for leading a team of dedicated care professionals, fostering a collaborative and supportive work environment, and upholding the highest standards of service excellence. The ideal candidate will have a strong background in social care, excellent organizational skills, and a profound commitment to improving the lives of individuals in need. This position offers the opportunity to play a significant role in the operational success of a well-respected organization within the beautiful George region. You will be at the forefront of coordinating essential services and ensuring client satisfaction through dedicated professional support.

Key Responsibilities

• Oversee the daily operations of the care coordination team.
• Develop, implement, and monitor client care plans.
• Manage and allocate caseloads among care coordinators.
• Provide guidance, training, and performance feedback to the care team.
• Liaise with healthcare providers, families, and community resources.
• Ensure adherence to regulatory requirements and organizational policies.
• Facilitate interdisciplinary team meetings to discuss client progress.
• Handle client escalations and resolve complex care challenges.
• Contribute to service improvement initiatives and quality assurance processes.
• Maintain accurate and up-to-date client records.

Requirements

• A Bachelor's degree in Social Work, Nursing, Health Sciences, or a related field.
• Minimum of 4 years of experience in community care or a related social services role.
• At least 1 year of experience in a team leadership or supervisory capacity.
• Demonstrated knowledge of client assessment, care planning, and case management.
• Strong understanding of local health and social support systems in the Western Cape .
• Exceptional organizational, time management, and multitasking abilities.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in using electronic health record systems and standard office software.
• Ability to work effectively both independently and as part of a hybrid team structure.
• Empathy, resilience, and a genuine desire to support vulnerable populations.

Benefits

Our client provides a competitive salary and benefits package, including medical aid, a provident fund, and opportunities for professional growth and development. You will be part of a supportive work environment that values collaboration and innovation. This role offers a hybrid working arrangement, providing a balance between remote flexibility and in-person engagement within the vibrant community of George . Our client is committed to employee well-being and offers access to various wellness programs. This is a chance to lead and make a significant contribution to the social fabric of the Western Cape .