Law Firm Client Outreach Assistant

Cherry Assistant LLC; South Africa; Remote; ZAR 39,000 - 54,000; Part time

Benefits offered by this job

Competitive pay rates

Fully remote work

Structured onboarding & training

Growth potential with milestones

Founder-led team collaboration

Supportive and inclusive environment

Job summary

Cherry Assistant LLC is hiring a Law Firm Client Outreach Assistant for a U.S.-based law firm. This part-time remote role suits someone reliable, articulate, organized, and capable of delivering standardized client communications with exceptional clarity.

The role includes making outbound calls to current and former clients, delivering concise messages about legal services, recording outcomes, and routing inquiries.

Qualifications

• Strong background in outbound calling, telemarketing, or professional client service.
• Clear, highly understandable spoken English with a confident, polite, and professional telephone demeanor.
• Proven ability to deliver consistent scripted messages while listening actively and handling conversations courteously.
• Strong attention to detail and accurate recordkeeping capabilities using spreadsheets, client lists, or CRM tools.
• High level of reliability and ability to work independently within an agreed monthly schedule.
• Commitment to strict data privacy and security protocols.

Responsibilities

• Make outbound calls to the firm's selected current and former clients using an approved script and calling process.
• Reintroduce the firm and deliver a short, standardized message regarding additional legal services offered.
• Maintain clear, confident, and professional telephone communication on every call.
• Accurately record call outcomes, client responses, and follow-up needs in the firm's system or tracking document.
• Route questions or interested clients to the firm's designated contact according to instructions.
• Participate in remote check-ins, coaching sessions, and feedback reviews with the firm.
• Uphold strict confidentiality and follow all access, data-handling, and security protocols.

Skills

Outbound calling

English communication

Recordkeeping

Independence

Data privacy

Tools

CRM software

Digital dialer

Remote collaboration tools

VPN tools

Job description

We are hiring a Law Firm Client Outreach Assistant for a U.S.-based law firm. This is a Part-Time remote role for a law firm based in Birmingham, Alabama (U.S. Central Time). This role is ideal for someone who is reliable, articulate, highly organized, and capable of delivering standardized client communications with exceptional clarity and professionalism.

Key Responsibilities

• Make outbound calls to the firm's selected current and former clients using an approved script and calling process.
• Reintroduce the firm and deliver a short, standardized message regarding additional legal services offered.
• Maintain clear, confident, and professional telephone communication on every call.
• Accurately record call outcomes, client responses, and follow-up needs in the firm's system or tracking document.
• Route questions or interested clients to the firm's designated contact according to instructions.
• Participate in remote check-ins, coaching sessions, and feedback reviews with the firm.
• Uphold strict confidentiality and follow all access, data-handling, and security protocols.

Required Qualifications

• Strong background in outbound calling, telemarketing, or professional client service.
• Clear, highly understandable spoken English with a confident, polite, and professional telephone demeanor.
• Proven ability to deliver consistent scripted messages while listening actively and handling conversations courteously.
• Strong attention to detail and accurate recordkeeping capabilities using spreadsheets, client lists, or CRM tools.
• High level of reliability and ability to work independently within an agreed monthly schedule.
• Commitment to strict data privacy and security protocols.

Preferred Qualifications

• Previous experience working with U.S.-based businesses, law firms, or professional services companies.
• Prior experience using CRM software, digital dialers, or tracking tools.
• Familiarity with using VPN tools for secure remote connections.

Required Skills & Tools

• Spreadsheets & Data Tracking (Google Sheets, MS Excel, or CRM tools).
• Digital Calling / Dialer Tools.
• Remote Communication Tools (Zoom, MS Teams, Slack, etc.).
• Southeastern U.S. VPN endpoint setup (e.g., Atlanta) as required by the firm.

Schedule & Pay

• Part-time position; 10hrs/week (Monday–Friday), US Central Time
• Fully remote role for a United States based client
• Pay ranges from ZAR 3,500 - ZAR 4,800 per/month (depending on experience and skill)
• Includes structured onboarding, SOPs, training, and clear growth potential with milestone-based increases

System Requirements

• Internet speed of at least 20 Mbps upload and download
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with microphone

Benefits

• Competitive pay rates
• Consistent hours and predictable workload
• Fully remote work with long-term potential
• Direct collaboration with a founder-led team, making a real impact
• Supportive and inclusive work environment
• Opportunity to grow alongside a rapidly scaling cleaning company