Legal Assistant Part Time

Exclusively Remote; Cape Town; À distance; ZAR 223 000 - 446 000; Temps partiel

Avantages offerts par ce poste

Remote work

Flexible schedule

Résumé du poste

Exclusively Remote is seeking a versatile Legal Assistant for a part-time, remote role focused on South Africa operations. You will advise leadership on disputes with customers, vendors and pricing, blending legal acumen with practical business sense while leveraging AI tools to scale operations.

The role emphasizes high-stakes conflict resolution, contract review across international jurisdictions, and designing compliant processes that protect margins and goodwill.

Qualifications

• Legal knowledge and mediation/crisis management experience.
• Proven ability to de-escalate high-tension disputes.
• Strong grasp of business metrics (margins, write-offs, LTV).
• Experience using generative AI tools (ChatGPT, Claude) for writing and analysis.

Responsabilités

• Manage escalations and customer disputes up to resolution.
• Analyze financial impact of disputes to protect margins.
• Review and optimize vendor contracts and Terms of Service internationally.
• Leverage AI tools to streamline workflows and draft responses.
• Resolve friction between customers, logistics partners, and leadership.

Connaissances

Legal knowledge

Mediation

Crisis management

Conflict resolution

AI tools usage

Contract analysis

Stakeholder management

Outils

ChatGPT

Claude

AI automation

Description du poste

Location: Remote – South Africa

Working Hours: US Business Hours Part time (3:00 PM onwards SA Time)
Employment Type: Independent Contractor
Must have your own laptop

We are seeking a versatile, strategic, and tech-savvy Legal Assistant to join our team in a part-time capacity. You will act as a trusted advisor to leadership, optimizing internal operations while safeguarding the business legally. The absolute core of this position is high-stakes, empathetic conflict resolution, specifically navigating sensitive customer, vendor, and pricing disputes. You will blend legal acumen with financial pragmatism to find win-win resolutions, all while leveraging cutting-edge AI tools to scale your efficiency.

Key Responsibilities

• Take ownership of critical escalations and customer disputes (e.g., resolving friction when a parcel arrives with unexpected costs and the customer cannot pay).
• Analyze the financial impact of disputes to design creative, empathetic, and commercially viable resolutions that protect company margins while maintaining goodwill.
• Review, draft, and optimize commercial contracts, vendor agreements, and Terms of Service across non-US or international jurisdictions.
• Actively implement and utilize AI tools (such as LLMs and automation prompts) to streamline workflows, draft rapid legal responses, and scale operational efficiency.
• Act as a strategic problem-solver to resolve friction between customers, logistics partners, and internal leadership.

Requirements

• Legal knowledge
• Background in mediation, customer arbitration, or crisis management with a proven ability to de-escalate high-tension situations.
• Strong understanding of foundational business metrics (e.g., margins, write-offs, and lifetime value) to make calculated settlement decisions.
• Daily, hands-on experience utilizing generative AI tools (e.g., ChatGPT, Claude) for writing, contract analysis, and workflow acceleration.