Launch Store Shift Lead – Customer Service Coordinator

Pedros Chicken; Wes-Kaap; On-site; ZAR 167,400 - 223,200; Full time

Job summary

Pedros Chicken is excited to announce the opening of a brand-new store in Kroomboom, Cape Town. We are looking for passionate, energetic individuals to join our team and contribute to building a vibrant store culture from day one.

The successful candidate will manage shift operations, ensuring service, quality, and productivity standards are met while providing excellent customer service.

Qualifications

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately.
• Present food and drinks neatly and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the dining area.
• Follow food safety and hygiene standards.
• Work closely with kitchen staff for smooth order flow.
• Resolve minor customer concerns politely.
• Restock items as needed.

Skills

Strong communication and customer service skills

Accuracy and attention to detail

Ability to work in a fast-paced environment

Time management and multitasking

Teamwork and cooperation

Basic cash-handling and POS skills

Problem-solving and adaptability

Good personal hygiene and professionalism

Job description

Pedros Chicken is excited to announce the opening of a brand-new store in Kroomboom, Cape Town. We are looking for passionate, energetic individuals to join our team and contribute to building a vibrant store culture from day one.

The successful candidate will manage shift operations, ensuring service, quality, and productivity standards are met while providing excellent customer service.