Restaurant Shift Lead: Launch Team & Customer Excellence

Pedros Chicken; Limpopo; On-site; ZAR 223,200 - 279,000; Full time

Job summary

Pedros Chicken in Polokwane is seeking energetic individuals to manage shift operations at their new store in Paledi Mall. This role involves ensuring service, quality, and productivity standards, while providing excellent customer service. Responsibilities include greeting customers, taking orders, and maintaining cleanliness. The ideal candidate should have supervisory experience, strong leadership skills, and the ability to work in a fast-paced environment. Join a dynamic team and grow your skills in a supportive atmosphere!

Qualifications

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately (in person, drive-thru, or online pickups).
• Present food and drinks neatly, correctly, and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the counter, dining area, and presentation stations.
• Follow food safety, hygiene, and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor customer concerns politely and elevate when necessary.
• Restock items such as cups, lids, sauces, and napkins.

Skills

Strong communication and customer service skills

Accuracy and attention to detail

Ability to work in a fast-paced environment

Time management and multitasking

Teamwork and cooperation

Basic cash-handling and POS skills

Problem-solving and adaptability

Good personal hygiene and professionalism

Job description

Pedros Chicken in Polokwane is seeking energetic individuals to manage shift operations at their new store in Paledi Mall. This role involves ensuring service, quality, and productivity standards, while providing excellent customer service. Responsibilities include greeting customers, taking orders, and maintaining cleanliness. The ideal candidate should have supervisory experience, strong leadership skills, and the ability to work in a fast-paced environment. Join a dynamic team and grow your skills in a supportive atmosphere!