Last-Mile Delivery Specialist

Placements24; Mbombela (Nelspruit); On-site; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical coverage

Paid training

Career advancement

Uniforms provided

Delivery equipment provided

Job summary

Placements24 is seeking motivated Last-Mile Delivery Specialists to join a fast-growing online retailer. You will operate delivery vehicles, navigate urban routes, and ensure on-time, accurate deliveries with a focus on customer service.

The role requires a valid driver's license, GPS and delivery app proficiency, and the stamina to lift items up to 20kg. You will work autonomously in a demanding on-demand environment, maintaining safety and professionalism.

Qualifications

• Valid driver's license with a clean driving record.
• Experience in last-mile delivery or courier services preferred.
• Excellent knowledge of local geography and traffic patterns.
• Proficient with GPS navigation devices and delivery apps.
• Strong customer service orientation and a positive attitude.
• Able to lift and carry packages up to 20 kg.
• Reliable, punctual, and able to work independently.
• Smartphone required for communication and navigation.

Responsibilities

• Operate delivery vehicles safely and efficiently, following traffic laws.
• Execute last-mile deliveries to correct addresses on time.
• Use route optimization software and maps to plan efficient routes.
• Handle packages with care to avoid damage.
• Provide friendly, professional customer service at delivery.
• Confirm deliveries, collect signatures where required, report issues.
• Conduct daily pre-trip inspections and report maintenance needs.
• Keep delivery vehicle and work area clean and organized.
• Follow safety protocols and company guidelines.
• Communicate route progress and challenges to dispatch.

Skills

Customer service

Reliability

Punctuality

Independent worker

Navigational skills

Tools

GPS navigation apps

Delivery apps

Job description

About the Role

Our client, a rapidly growing online retailer with a focus on expedited delivery services, is seeking motivated and efficient Last-Mile Delivery Specialists. This crucial role ensures that packages reach customers quickly and accurately within the final leg of the delivery process. You will be responsible for operating specialized delivery vehicles, navigating dense urban environments, and providing an exceptional customer experience at the point of delivery. The ideal candidate is highly organized, possesses excellent navigational skills, and thrives in a fast-paced, on-demand environment. This position demands physical fitness and a strong commitment to safety and professionalism, as you will be the primary point of contact for customers.

Key Responsibilities

• Operate delivery vehicles safely and efficiently, adhering to all traffic laws and company policies.
• Execute last-mile deliveries, ensuring packages are delivered to the correct addresses on time.
• Utilize route optimization software and navigation tools to plan the most efficient delivery routes.
• Handle packages with care, ensuring they are loaded securely and delivered without damage.
• Provide friendly and professional customer service during delivery interactions.
• Accurately confirm deliveries, collect signatures where required, and report any delivery issues promptly.
• Conduct daily pre-trip inspections of the delivery vehicle and report any maintenance concerns.
• Maintain a clean and organized delivery vehicle and work area.
• Adhere to strict safety protocols and company guidelines to prevent accidents.
• Communicate effectively with dispatchers and supervisors regarding route progress and any challenges encountered.

Requirements

• Valid driver's license with a clean driving record.
• Previous experience in last-mile delivery, courier services, or a similar role is highly preferred.
• Excellent knowledge of local geography and traffic patterns.
• Proficiency in using GPS navigation devices and delivery apps.
• Strong customer service skills and a positive attitude.
• Ability to lift and carry packages up to 20kg.
• Must be reliable, punctual, and capable of working independently.
• Physical stamina to handle a demanding schedule.
• Must possess a smartphone for communication and navigation.

Benefits

• Our client offers a competitive hourly wage with opportunities for performance bonuses.
• Employees receive essential benefits including basic medical coverage.
• Paid training is provided to ensure you are well-equipped for the role.
• Opportunities for advancement within the logistics and operations teams exist.
• Company-provided uniforms and essential delivery equipment are supplied.
• Join a dynamic and growing team focused on revolutionizing delivery services.