KZN - DC Quality Assurer - Park Square Durban

Discovery Ltd.; Umhlanga Rocks; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Discovery Connect seeks a Quality Assurer to deliver risk-based internal audits and training across the Connect area. The role requires planning, evaluating controls, and reporting risk findings to improve awareness and risk culture.

Candidates should have strong communication, analytical and training skills, with an emphasis on developing competency gaps and implementing corrective actions. The successful candidate will work in Durban Park Square with exposure to multi-discipline audits and

Qualifications

• Essential: Matric and Advanced Excel/Word skills.
• Proficient in data analysis, reporting and risk-based auditing.
• Strong communication, training delivery and presentation abilities.

Responsibilities

• Apply risk-based audit approach to planning and executing internal audits.
• Provide training to Discovery Connect staff to close competency gaps.
• Create and maintain audit plans, schedules and risk assessments.
• Prepare risk management reports and communicate findings to management.
• Identify new risks and implement controls across operations.
• Support various operational projects with risk insights.
• Contribute to training of consultants and staff.

Skills

Verbal and written communication

Report writing

Planning and scheduling

Analysis and problem solving

Statistics and sampling

Time management

Work under pressure

Project planning

Judgment and decision making

Education

Matric

Excel proficiency (Advanced)

Word proficiency (Advanced)

NQF5 and RE5 qualification compulsory

Tertiary qualification advantage

Tools

Excel

Word

Job description

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KZN - DC Quality Assurer - Park Square Durban

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Discovery – Connect

Quality Assurer

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About the Area

To provide sound advice regarding legislation, regulation, industry standards, codes, guidelines and best practice to operational management/projects and business units through the application of Compliance Risk Management principles, policies, processes and procedures.

Job Description

This position is based in Discovery Connect area, and reports to the Admin Team Leader. The successful individual will be required to provide a multi-discipline and integrated value adding audit service and training to Discovery Connect.

Key purpose

Apply a risk-based audit approach when palling and conducting internal audit assignments.

• Training and development according to identified core competency gaps.
• Create plans and work schedules aimed at evaluating systems and operations for potential risk.
• Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization

Key Outputs

Apply a risk-based audit approach when palling and conducting internal audit assignments.

• Training and development according to identified core competency gaps.
• Create plans and work schedules aimed at evaluating systems and operations for potential risk.
• Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization.
• Identify new risk facing the business.
• Identifying interim and permanent controls throughout the work of the department and through the review and analysis of the findings and reports of the Risk Analysis and Audit functions.
• Create, roll out and maintain risk management frameworks.
• Deciding and Initiating action.
• Presenting and communicating information.
• Delivering results and meeting business expectations.
• Perform research and document it.
• Assist with various projects within the Operational field of the business area.
• Background experience in training of consultants

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Excellent verbal and written communication skills along with well developed presentation skills.
• Excellent report writing and presentations are essential.
• Planning and scheduling work and meeting deadlines.
• Process understanding and well developed analysis and problem solving skills
• Understanding of statistics and the application of statistical sampling and similar methodologies
• Manages time effectively
• Works productively in a pressurized environment
• Plans activities/projects well in advance and takes account of changing circumstances
• Makes rational judgments from the available information and analysis

Qualification & Experience

The successful candidate must have the following qualifications and experience:

Essential:

• Matric
• Experience working with excel and word on an Advanced level

Advantageous:

• Knowledge of Discovery products
• . Tertiary qualification an advantage
• . NQF5 and RE5 qualification compulsory

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.