KZN - DC Quality Assurer - Park Square Durban

Discovery; Durban; On-site; ZAR 350,000 - 600,000; Full time

Job summary

Discovery Connect in Durban seeks a Quality Assurer to deliver multi-discipline internal audits and training. You will apply a risk-based approach, develop plans, and generate risk management reports to enhance awareness and culture.

The role requires strong communication, planning, and analytical skills in a dynamic environment. Essential qualifications include Matric and advanced proficiency in Excel and Word, with NQF5 and RE5 qualified as advantageous.

Qualifications

• Essential: Matric and advanced level Excel/Word skills.
• Experience applying a risk-based audit approach and delivering training.

Responsibilities

• Provide multi-discipline audit service and training.
• Create plans and work schedules to evaluate systems and operations for risks.
• Prepare risk management reports to improve risk awareness and culture.
• Identify new risks facing the business and implement controls.

Skills

Verbal communication

Written communication

Presentation skills

Report writing

Time management

Analytical thinking

Education

NQF5 and RE5 qualification

Matric

Tools

Excel

Word

Job description

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KZN - DC Quality Assurer - Park Square Durban

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Discovery – Connect

Quality Assurer

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About the Area

To provide sound advice regarding legislation, regulation, industry standards, codes, guidelines and best practice to operational management/projects and business units through the application of Compliance Risk Management principles, policies, processes and procedures.

Job Description

This position is based in Discovery Connect area, and reports to the Admin Team Leader. The successful individual will be required to provide a multi-discipline and integrated value adding audit service and training to Discovery Connect.

Key purpose

Apply a risk-based audit approach when palling and conducting internal audit assignments.

• Training and development according to identified core competency gaps.
• Create plans and work schedules aimed at evaluating systems and operations for potential risk.
• Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization

Key Outputs

Apply a risk-based audit approach when palling and conducting internal audit assignments.

• Training and development according to identified core competency gaps.
• Create plans and work schedules aimed at evaluating systems and operations for potential risk.
• Risk management reports and documents aimed at improving the risk awareness and risk culture of the department/organization.
• Identify new risk facing the business.
• Identifying interim and permanent controls throughout the work of the department and through the review and analysis of the findings and reports of the Risk Analysis and Audit functions.
• Create, roll out and maintain risk management frameworks.
• Deciding and Initiating action.
• Presenting and communicating information.
• Delivering results and meeting business expectations.
• Perform research and document it.
• Assist with various projects within the Operational field of the business area.
• Background experience in training of consultants

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Excellent verbal and written communication skills along with well developed presentation skills.
• Excellent report writing and presentations are essential.
• Planning and scheduling work and meeting deadlines.
• Process understanding and well developed analysis and problem solving skills
• Understanding of statistics and the application of statistical sampling and similar methodologies
• Manages time effectively
• Works productively in a pressurized environment
• Plans activities/projects well in advance and takes account of changing circumstances
• Makes rational judgments from the available information and analysis

Qualification & Experience

The successful candidate must have the following qualifications and experience:

Essential:

• Matric
• Experience working with excel and word on an Advanced level

Advantageous:

• Knowledge of Discovery products
• . Tertiary qualification an advantage
• . NQF5 and RE5 qualification compulsory

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.