Kimberley Community Engagement Specialist

Placements24; Noord-Kaap; Vor Ort; ZAR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Professional development

Stable on-site role

Non-profit sector

Community impact

Supportive team

Zusammenfassung

Placements24 is seeking a Customer Engagement Officer for an on-site role in Kimberley, Northern Cape. You will build positive relationships with clients, understand their needs, and guide them to available services with clear information and support.

You will maintain client records, respond to inquiries, and collaborate with program managers to improve service delivery. A friendly, organized communicator with empathy will thrive in this role and help strengthen community connections.

Qualifikationen

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong organizational skills and attention to detail.
• Ability to empathize with clients and understand diverse needs.
• Proficiency in basic computer applications, including word processing and email.

Aufgaben

• Engage with clients to understand their needs and provide information about available services.
• Assist clients in accessing services and completing necessary documentation.
• Respond to client inquiries in a professional and timely manner.
• Maintain accurate client records and manage correspondence.
• Facilitate client feedback and relay relevant information to program managers.
• Develop and maintain positive relationships with clients and community stakeholders.
• Organize and participate in community outreach events.
• Identify client needs that may require additional support or referrals.
• Ensure adherence to organizational policies and procedures in all client interactions.
• Contribute to a welcoming and supportive environment for all clients.

Kenntnisse

Communication

Interpersonal skills

Organizational skills

Empathy

Customer service

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Placements24 is seeking a Customer Engagement Officer for an on-site role in Kimberley, Northern Cape. You will build positive relationships with clients, understand their needs, and guide them to available services with clear information and support.

You will maintain client records, respond to inquiries, and collaborate with program managers to improve service delivery. A friendly, organized communicator with empathy will thrive in this role and help strengthen community connections.