Key Accounts Manager - Mining (Alberton)

Swift Human Resources; Gauteng; Vor Ort; ZAR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

Swift Human Resources is seeking a Mining Sales Professional focused on Key Account Management in Gauteng. You will manage designated mining accounts, develop strategic account plans, and coordinate across procurement, engineering, operations, maintenance and projects to deliver growth.

You will promote product ranges and technical capabilities, pursue new opportunities with existing customers, and lead quotations and order coordination within approved limits.

Qualifikationen

• Experience in managing mining industry accounts is advantageous.
• Ability to develop and maintain strategic account plans.

Aufgaben

• Manage and develop relationships with designated mining key accounts and stakeholders.
• Develop account plans covering customer requirements, growth opportunities, relationship priorities and agreed actions.
• Build relationships across customer procurement, engineering, operations, maintenance and project functions.
• Understand customer operations, plant requirements, purchasing processes and planned projects.
• Conduct planned customer visits, presentations and account reviews.
• Promote product range, service offering and technical capabilities.
• Identify opportunities to increase product range and solutions for existing customers.
• Coordinate, negotiate and finalise sales within pricing/authority limits.
• Follow up on quotations and update status in the company system.
• Monitor orders and coordinate deliveries and changes.
• Address customer complaints and drive agreed actions with Finance
• Develop and implement mining segment sales plan; align with business plan.
• Assist in annual segment sales, gross profit and expense budgets.
• Achieve monthly/annual targets and monitor performance.
• Identify market trends and competitor activity impacting the segment.
• Coordinate segment priorities with sales teams and stakeholders.
• Manage segment-related expenses and provide growth recommendations.
• Research potential mining customers and projects; build a sales pipeline.
• Engage consultants, engineering houses, contractors and distributors serving mining customers.
• Support inclusion of products in customer specifications and approved supplier lists.
• Coordinate vendor registrations, tenders and framework opportunities.
• Track opportunities from identification to order conversion.

Kenntnisse

Key account management

Technical sales

Jobbeschreibung

RESPONSIBILITIES:

Key Account Management and External Sales:

• Manage and develop relationships with designated mining key accounts and relevant customer stakeholders.
• Develop and maintain account plans covering customer requirements, growth opportunities, relationship priorities and agreed actions.
• Build relationships across customer procurement, engineering, operations, maintenance and project functions.
• Understand customer operations, plant requirements, purchasing processes and planned projects.
• Conduct planned customer visits, presentations and account reviews.
• Promote the relevant product range, service offering and technical capabilities.
• Identify opportunities to increase the range of products and solutions supplied to existing customers.
• Coordinate, negotiate and finalise sales within approved pricing and commercial authority limits.
• Follow up on quotations and update their status on Business Central or the designated company system.
• Monitor outstanding orders and coordinate customer communication regarding deliveries and changes.
• Receive, coordinate or escalation customer complaints and follow through on agreed actions.
• Work with Finance to resolve account-related queries and support overdue payment escalations where required.

Mining Segment Planning and Commercial Performance:

• Develop and implement the Mining segment sales plan in alignment with the company’s business plan.
• Contribute to the preparation of annual segment sales, gross profit and expense budgets.
• Achieve agreed monthly and annual segment sales and gross profit targets.
• Monitor performance against budget, identify shortfalls and implement corrective actions.
• Identify market trends, competitor activity and customer developments that may affect the segment.
• Coordinate Mining segment sales priorities with relevant sales teams and internalstakeholders.
• Manage segment-related expenses within approved budgets.
• Provide management with recommendations on growth opportunities, product requirements and resource needs.

Business Development, Projects and Specifications:

• Research and identify potential mining customers, projects and new business opportunities.
• Develop relationships with consultants, engineering houses, contractors, distributors and other stakeholders serving mining customers.
• Promote the inclusion of relevant products in customer specifications and approved supplier lists.
• Identify and coordinate vendor registrations, tender submissions and framework-agreement opportunities.
• Build and maintain a qualified sales pipeline with clear next actions and expected timelines.
• Update the project tracker regularly and monitor opportunities from identification through to outcome.
• Work with the relevant managers of other segments to clarify account ownership and coordinate opportunities involving shared customers or projects.
• Track new customer acquisition, project progress and conversion of opportunities into orders.

As well as:

Technical Sales Support and Product Development Planning, Reporting and Internal Coordination