Key Accounts Associate (IT)

People Dimension; Pretoria; On-site; ZAR 133,920 - 167,400; Full time

Job summary

People Dimension, a well-established IT company in Pretoria, seeks an experienced Key Accounts Associate. This pivotal role involves client management, relationship building, and sales support.

Promising candidates will possess strong communication skills, adaptability, and problem-solving capabilities. The position offers a monthly salary between R 12 000 and R 15 000, with travel and networking opportunities.

Responsibilities

• Serve as a point of contact for key clients, managing their queries.
• Develop and maintain strong client relationships for loyalty.
• Aid in account growth by nurturing existing relationships.
• Network with clients to secure referrals and feedback.
• Assist sales with understanding client needs for solutions.
• Monitor account performance and provide regular reports.
• Multi-task and coordinate client meetings efficiently.
• Resolve client issues promptly and effectively.
• Collaborate with teams to meet client expectations.

Skills

Strong communication and interpersonal skills

Problem-solving abilities

Attention to detail

Ability to manage multiple tasks

Familiarity with CRM software

Own vehicle

Willingness to travel

Computer literate

Extrovert

Solution mindset

Ability to take initiative

Mature enough to take criticism and instructions

Job description

Introduction

A well-established IT company delivering high-quality technical and corporate management solutions, based in Pretoria East, is looking for an experienced Key Accounts Associate to join their dynamic team.

Duties & Responsibilities

• Client Management: A point of contact for key clients, handling their queries and concerns.
• Building Relationships: Develop and maintain strong relationships with key accounts to foster loyalty and long-term partnerships.
• Growing our base: Be able to grow accounts with additional scanners, the sales team will still be responsible for the action hereafter, but active visits and nurturing should show growth & request additional scanners.
• Entertain and network: Should be flexible to travel and network with current clients when needed. Get referrals from existing clients and reference letters.
• Sales Support: Assist with sales activities by understanding client needs and offering appropriate solutions or products.
• Reporting: Monitor account performance, track growth, and provide regular reports to management. Daily reports on activity as well as every action reflecting on the CRM system.
• Responsibilities: Be able to multi task, set up client meetings which should reflect in diary. Be present at the first installation and help with any unanswered technical or solution requirements. Take initiative to adapt thinking to a solution that will best assist the client and ensure customer satisfaction.
• Problem Solving: Address any issues or challenges that arise with clients and ensure prompt resolution.
• Collaboration: Work closely with sales, marketing, and technical team to meet client expectations.
• The role is not limited to the above.

Desired Experience & Qualification

Skills Required:

• Strong communication and interpersonal skills
• Problem-solving abilities
• Attention to detail
• Ability to manage multiple tasks
• Familiarity with CRM software is a plus
• Own vehicle
• Be willing to travel
• Be computer literate
• An extrovert
• Someone with a solution mindset
• Be able to take initiative
• Mature enough to take criticism and instructions

This role is crucial in maintaining customer satisfaction and driving business growth by nurturing relationships with key accounts.

The person who will accept this role, will be groomed into a sales position from a period of 6 months, or when the potential is seen that they can fulfil the role and meet target expectations.

Package & Remuneration

R 12 000 - R 15 000 CTC pm.