External Sales

Objective Personnel; Germiston; On-site; ZAR 167,000 - 246,000; Full time

Job summary

Objective Personnel in Germiston, South Africa, is looking for a proactive Internal Sales Administrator to support the external sales team by handling inquiries, processing orders, and ensuring accurate data in the ERP system.

You will build strong relationships with customers and suppliers, maintain high service levels, and uphold company policies while driving continual improvements.

Qualifications

• Matric is required; post-matric in Sales or Marketing preferred.
• Valid driver’s license and computer literacy are required.
• Excellent communication and organizational skills essential.

Responsibilities

• Pursue opportunities for new business.
• Receive communication from existing and prospective customers via telephone, email, or visits.
• Service the needs of existing customers and respond to new sales inquiries to support the external sales team.
• Promote sales by differentiating Company Products and Services, using Technical/Quality departments as required.
• Liaise with External Sales to ensure regular follow up on quotes and orders.
• Keep customers apprised of pricing, products and delivery; respond to correspondence promptly.
• Review outstanding orders and update customers on status and potential delays.
• Coordinate with Factory/Warehouse regarding production progress and stock availability.
• Resolve customer complaints by investigating issues, developing solutions, and advising management or customers as appropriate.
• Monitor customer service quality and report problems to External Sales as needed.
• Ensure Customer information in Dynamics 365 BC is complete, including contacts, budgets and pricing categories.
• Understand and implement pricing structures; establish stock availability and submit quotes.
• Follow up on quotes and process Sales Orders.
• Assist with buy-out stock to ensure optimal sourcing and cost.
• Print packing instructions, dispatch notes and invoices when required.
• Communicate with other departments and customers to ensure orders are executed correctly.
• All communications with customers to be handled by Internal Sales; copy relevant info to External Sales.
• Act to ensure customer satisfaction and assist Directors in general management as required.

Skills

Driver's license

Microsoft Office

Communication skills

Organizational skills

Product knowledge

Relationship building

Professional conduct

Safety awareness

Education

Matric

Post-matric qualification in Sales/Marketing

Tools

Dynamics 365 BC

ERS system

Job description

Qualification

• Matric
• Preferably a post-matric qualification in Sales or Marketing.

Requirements

• Valid drivers license
• Computer literate on Microsoft Suite of Products as well as experience using an ERS system.
• Excellent communication skills.
• Excellent organizational skills.
• Knowledge of the products sold by the company will be an advantage.
• At all times behave in a professional manner in dealing with matters inside the company as well as with external business contacts. In so doing adhere to all statutory and legal requirements as well as the policies and procedures of the company.
• Effectively communicate with fellow workers so as to inspire them for continual quality improvements.
• Have a friendly and confident manner with a pleasant disposition
• Good communication skills with the colleagues and/or customers.
• Build and maintain good relationships with customers, suppliers and work colleagues
• Ensure that you continuously develop yourself so that you keep abreast with new technology and developments in your line of duty.
• Shall maintain acceptable standards of cleanliness at the workplace.
• Shall ensure personal hygiene.
• Shall keep machinery and equipment and other related items in their assigned places and maintain an orderly approach to all work.
• Maintain safety standards by ensuring safe working methods.
• Shall use appropriate personal protective equipment (PPE) and obey all the safety signs.

Duties

• Pursue opportunities for new business.
• Receive communication from existing and prospective Customers in the form of telephone calls, emails, visits.
• Service the needs of the company’s existing customers and respond to new sales enquiries to support the activities of the external sales team.
• Promote sales by differentiation of Company Products and Service – use Technical Department and Quality Department as required.
• Liaise closely with External Sales, ensuring that there is regular follow up on outstanding quotes and orders.
• Ensure Customers are fully appraised of all related issues surrounding pricing, products and delivery and that all correspondence from Customers is responded to timeously.
• Review outstanding orders and communicate with Customers – ensure that Customers are advised when an order will be overdue.
• Interact with the Factory and/or Warehouse regarding production progress / stock availability and delivery.
• Resolve customer complaints by investigating the issue, developing a solution and make recommendations to management or direct to Customer if appropriate.
• Monitor the quality of Customer service and report problems to External Sales as required.
• Monitor competition, gather market place information on pricing, new and existing products and delivery lead times.
• Ensure that Customer information on Dynamics 365 Business Central (BC) is complete including all contacts, and agreed budgets and pricing categories.
• Understand and implement pricing structure as required.
• Establish stock availability / pricing and submit quotes to Customers.
• Follow up on quotes submitted to Customers as required.
• Process Sales Orders.
• Buy-out stock where necessary, ensuring optimal source and cost.
• Print Packing Instructions or Picking Slips.
• Print dispatch notes and/or invoices if required.
• Communicate with other departments and Customers as required to ensure that orders are executed correctly.
• Resolve customer complaints by investigating the issue, identifying root causes, developing solutions and recommending corrective actions to management, while ensuring compliance with Company procedures, relevant internal documents, and the QMS. Communicate resolutions to customer professionally and track corrective actions to prevent recurrence.
• All communication to the Customer is dealt with by the Internal Sales person. Any relevant information should be copied to the External Sales person.
• Do whatever is required to ensure Customer Satisfaction
• Assist Directors in general management as required