Key Account Manager Required

Newrest; Johannesburg; On-site; ZAR 400,000 - 500,000; Full time

Job summary

Newrest seeks an experienced professional located in Johannesburg, South Africa, to manage customer relationships and ensure quality within the food service industry. The role is key in liaising between customers and internal teams, focusing on service delivery in accordance with customer contracts.

Ideal candidates should have a Bachelor’s in Accounting or Finance, with 3-5 years of relevant experience. Proficiency in accounting software, as well as strong skills in Excel, are essential.

Qualifications

• Minimum 3-5 years of experience in accounting/commercial field is strongly preferred.
• 3+ years of experience in process improvement or operational excellence preferred.
• Internal audit experience would be a plus.

Responsibilities

• Develop long-term relationships with customers for service delivery.
• Conduct weekly food testing for major and minor airlines.
• Perform flight checks and ensure compliance with specifications.

Skills

Accounting

Financial Analysis

Process Improvement

Excel

Education

Bachelor’s degree in accounting or finance

Tools

Accounting software

Job description

• To develop long-term relationships with customers, connecting with key managers and employees. You will liaise between customers and cross-functional internal teams to ensure the timely and successful on time delivery of our solutions according to customer contractual requirements.
• Ensure that a complete food testing is done weekly on all major airlines first, then minor airlines, for the different classes.
• Ensure that a complete processing of flight check is done on all production steps dishwash / equipment storage and packing / bondstore / bar packing / plating / tray set up / supervisor's flight check / loading to the unit / aircraft loading / invoicing - once a week as a minimum on major airlines first
• Ensure that you do a minimum of two ramp visits per month with the airline operations staff
• Ensure that a spot check is done monthly on specs, ensure that the right version of specs on a airline and a class is being distributed and used
• Ensure that the menu calendar is updated monthly, before the 10th of each month
• Ensure that all specs are checked monthly by the 19th latest, for the next month menu change
• Ensure that a menu change meeting is held by the 20th of the month for the next month’s menu change
• Ensure that a menu check is done on the floor 1 day before that change and 1 day after the change, this is to verify that all employees are aware of and using the new specs
• Ensure monthly that the correct version of loading plan and packing list on TSU, Equipment packing and bar packing is being used.
• Ensure that a monthly Quality of Service meeting is organized to make sure that all the management is aware about our quality performances and to avoid the same complaints re-occurring
• Ensure that you schedule and meet with the station manager of each airline monthly
• Ensure that you respond to customer complaints with 48 hours of receiving it, and 24 hours of it is critical. Further ensure that it is communicated in a professional manner
• Ensure that all specs are sent to the customer no later than 1 week after presentation
• Update QMS on a weekly basis with weekly reporting
• Coordination of Charter flight setup and communication to all internal stakeholders
• Support the relevant finance teams by auditing invoices, providing month end data.
• Align with relevant departments and conclude all enquiries related to billings.
• Regular review of the global discounts scheme of the global accounts and its application in collaboration with HQ.
• Calculate the cost of sales in the required system to enable Commercial to strategically price with solid raw data.
• Extract financial raw data from the online catering system and verify for strategic use by the management when required.
• Input prices into the system following a change/CPI revision triggered by Commercial.
• Make internal transmission of price updates in online catering system.
• Create and ensure appropriate price control of the cycles.
• Verify Commercial price input into the airlines systems when applicable.
• Monitor billing accuracy.
• Ensure SLA agreements are correctly translated into the company systems.
• Bachelor’s degree in accounting or finance strongly preferred.
• Minimum 3-5 years of experience in accounting/commercial field is strongly preferred.
• 3+ years of experience in process improvement or operational excellence preferred.
• Internal audit experience would be a plus.
• Proficient understanding of accounting software and applications.
• Understanding of costing and pricing process.
• Have strong fluency in software and computers, including Excel.