Key Account Manager

firstrand; Johannesburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

FirstRand Group is seeking to manage and support the key accounts team, delivering consistent, high-quality service to designated clients. You will strengthen client relationships, drive delivery against service levels and contribute to client retention and operational efficiency.

Responsibilities include solving routine client queries, coordinating internal resources, and maintaining reporting while aligning with governance and legislative requirements.

Responsibilities

• Manage key accounts and strengthen client relationships.
• Deliver high-quality service and resolve routine client queries.
• Coordinate internal resources and maintain accurate reporting.

Job description

Job Description

To manage and support the key accounts team in delivering consistent, high-quality service to designated clients. Ensures effective execution of account management activities, strengthens client relationships, and drives delivery against agreed service levels. Contributes to client retention, operational efficiency, and overall service excellence by resolving routine client queries, coordinating internal resources, and maintaining accurate reporting within established policies, procedures, and performance standards. Drive an Increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business.Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the Business.Manage costs / expenses within approved budget to achieve cost efficiencies.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Build and maintain strategic relationships with internal and external parties to support the sales strategy.Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.Manage existing clients and grow portfolio through making contact and generating leads.Provide sales support efficiencies and services in order to ensure retention of clients.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.Comply with governance in terms of legislative and audit requirements.Enter all Qualified leads into the sales pipeline and maintain on a daily basis.Track, control and influence sales activities with the specific aim to increase sales efficiencies.Develop materials and documentation including minimum standards, templates, guidelines, FAQ's and processes.Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc). Assess opportunities and threats from these entrants.Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.Manage own development to increase own competencies.Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

17/09/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.