KDP Support Analyst — Publishing Help Specialist

Amazon Inc.; Cape Town; Presencial; ZAR 190.000 - 270.000; Jornada completa

Descripción de la vacante

Amazon Inc. in Cape Town is hiring a Customer Support Analyst for Kindle Direct Publishing. You will assist KDP users by email, phone and chat, resolving issues and sharing best practices to meet service levels. You will help improve processes and document solutions for the team.

The role requires strong English, 1–2 years in customer service, and a high school diploma or equivalent. This is an onsite position in a diverse, fast-paced environment.

Formación

• Fluent in English with strong communication skills.
• 1–2 years of work experience in customer service or contact centre.
• High School Diploma or equivalent educational qualification.

Responsabilidades

• Serve as the primary level of support for KDP users via mail, phone and chat.
• Navigate accounts, research policies and provide effective solutions within SLAs.
• Address customer pain points and contribute to process improvements.
• Develop internal documentation to improve support workflows.

Conocimientos

Fluent English

Customer service experience

High school diploma or equivalent

Educación

High School Diploma or equivalent

Herramientas

MS Office

Descripción del empleo

Amazon Inc. in Cape Town is hiring a Customer Support Analyst for Kindle Direct Publishing. You will assist KDP users by email, phone and chat, resolving issues and sharing best practices to meet service levels. You will help improve processes and document solutions for the team.

The role requires strong English, 1–2 years in customer service, and a high school diploma or equivalent. This is an onsite position in a diverse, fast-paced environment.