Personal Shopper & Customer Care Specialist

Takealot Group; Cape Town; Presencial; ZAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

takealot.com is seeking a Customer Service Assistant to join our Cape Town team. You will deliver timely, professional support via phone, email and chat, resolving issues and guiding customers through solutions in a fast-paced e-commerce environment.

As a candidate, you should have 6+ months of customer service experience, matric/Grade 12, and excellent written and verbal English. You will collaborate across departments, uphold high standards, and own customer outcomes from start to finish.

Formación

• Successfully completed NQF Level 4/Matric/Grade 12 and ideally some post-Matric study.
• Min. 6 months customer service experience in related positions.

Responsabilidades

• Deliver timely, accurate and professional customer service.
• Resolve product or service problems by clarifying the customer’s complaint; determine cause; explain solutions and follow up to ensure resolution.
• Communicate with customers via phone, email and chat.
• Utilise software tools to navigate customer accounts, research and review policies and communicate solutions in a fast-paced environment.
• Prioritise and handle all emails and incoming calls in English.
• Liaise between internal departments to solve customer queries.
• Assess service failures to identify root cause and prevent recurrence.
• Take ownership of customer needs and ensure they are met promptly.

Conocimientos

Customer service

Communication

Empathy

Problem-solving

Typing

Attention to detail

Team player

Educación

Matric/Grade 12

Herramientas

CRM software

Descripción del empleo

takealot.com is seeking a Customer Service Assistant to join our Cape Town team. You will deliver timely, professional support via phone, email and chat, resolving issues and guiding customers through solutions in a fast-paced e-commerce environment.

As a candidate, you should have 6+ months of customer service experience, matric/Grade 12, and excellent written and verbal English. You will collaborate across departments, uphold high standards, and own customer outcomes from start to finish.